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Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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This is not what I wanted it's to thin and there is no color to the rug at all
I got my rug a day early and the quality is very good, especially for the price! I will look here again next time I need a rug. Thank you!
So many choices and free shipping! Great place to find rugs -multiple pictures of your selection to reference.
I describe my experience as "fast and efficient ". Within 2 days I had my rugs and pads and was all set. I'm very happy with the process.
Thank you. The carpets are nice. I appreciate your service.
I have not received the rugs yet. Please let me know the status
I have ordered eight rugs from Rugs.com. It is very easy to filter to pick out exactly what you want. The sales are great. There is a wide variety of rugs to choose from, in just about any size, pile and color you could think of. Plus I received my rugs within three days! Out of the eight rugs that I have ordered, I have only had to return two of them – one for size, and the other for color. The return process is very easy, and returning to a FedEx location is convenient.
Returned rug with no shipping charge. Easy. Now I'm looking for a better matched rug….
Very easy checkout. Lots of variety to choose from.
Amazed at how beautiful these rugs are and how reasonable the prices! Lots of variety, in terms of colors, patterns, styles, materials, and sizes, too. You don't really need to look any further than this site.
Had opportunity to chat with a representative. Had all the answers to my questions. Extremely helpful and knowledgeable. Really nice disposition too.
Great selection and I love the videos for each rug. It gives a clear look at the texture and color
It arrived on time and looks exactly like the picture.
I'm glad I bought the pad to go with it.
I bought 2 by mistake- still awaiting my return label.🙃
I ordered these rugs, and they fit perfectly in my area and look beautiful. They arrived in a timely manner with excellent shipping.
First of all, shopping on Rugs.com was fun. I found one that had the right colors and in the size I wanted. It got here super quick, like in 5 days and that would have been faster if it were not for the weekend and holiday. The price was very reasonable. I am sure I will be shopping here again
The rug. I purchased what's a 7 / 10. For the living room and it is absolutely beautiful. The colors are so bright and matches,Everything in my living room, just the right fit. I would definitely recommend this rug to everyone. I Definitely will come back to do more shopping thanks so much.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097