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Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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After choosing a rug at the showroom, we were told it would be delivered within 3 days. To our surprise, the rug was delivered the next day and we are very happy with our purchase!
Great selection, and website tools that enable you to select the colors and sizes you want. Shipping estimate was accurate too.
I have not received my rug yet.
I did recently change my address
******* SE Gladstone Portland OR *******
My beautiful rug arrived in two days with a small issue that was promptly & satisfactorily resolved. Service is top-notch!
Beautiful carpets and expedited delivery! Wonderful customer services with prompt customer satisfaction.
Excellent quality and quick delivery service. Looks great!
Rug came fast and just what i ordered! Good quality.
I bought 3 rugs during the Presidents Day sale. AMAZING price! Delivery was prompt and rugs are perfect! Good quality, beautiful patterns. I will be buying another in near future. Couldn't be more please!
Order process was easy. Rug arrived in timely manner; however, it was folded up tightly in order to be shipped cheaply, instead of rolling it and shipping as freight. A week later and the 10x10 rug is still lumpy. The rug itself is beautiful. Not happy with the wrinkles and lumps.
The rug is softer than expected, and it looks great in my husband's office, but I don't think it was made properly. The edge banding seems to be tighter than the rug itself, leaving the rug really wavy. It won't lay flat on the floor, despite being weighed down for 24 hours, The rug pad that we ordered was basically useless for keeping the rug in place, so we discarded it and just put the rug down.
The rug is perfect for the area and the pattern fits the era of my house. I am pleased with the texture and how easily it cleans. The outdoor pad works well too.
I loved the "take a picture of your room" & try the rug in it! Takes all the guess work out of whether it would look good or not!
I ordered a rug for my granddaughter's bedroom on Monday and it arrived on Thursday! I can't wait to give it to her!
Rug arrived is a damaged shipping bag and folded so many time that it will not lay flat. Wast of money
Beautiful rug. I am continuing to write fifty characters because it is required.
The service was excellent. The color of the rug is not green, however, even tho the tag says green. It is definitely blue so I was disappointed in the color. The rug itself is very nice but not green.
This is my third time ordering rugs from this company.
I was thoroughly satisfied with the ordering process by phone as each representative was engaging and pleasant to talk to.
As for the rugs, I am ecstatic as they fit perfectly with my decor. The colors are as described and of good quality for the price. After much review, this was the best decision.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097