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Rugs.com has a rating of 4.7 stars from 5,960 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Excellent service will purchase from you again.thank you
I'm still waiting to receive the pad I ordered...I want to see it unfurled in all its colorful glory, but need my pad...
Shopped several months, then made choice. All went great!
Love this rug. Been looking for a while and when this went I sale I grabbed it. Fits perfect in my room. Quick easy delivery
I always have a great experience at the Rugs.com online store. The site is easy to navigate and there are so many incredible choices! I will definitely be back again, when I need a rug!
Found just what I wanted to match a smaller rug. The size was exactly what I needed for the space and the quality is appropriate for the space and the price.
So far I've only ordered with this company. Navigating the website was easy. There were no issues or problems with loading and ordering. I will update once my purchased rug arrives.
We bought the infinity shag rug for our living room, and it's better than my expectations! I was nervous to order a rug online but we are so happy. Thank you!
Pleasantly surprised by how fast the rug shipped. It seems to be a good quality, the mat underneath seems good. I'm happy with it so far.
The rug is really pretty,the only thing is there are many loose ends to the braiding. It's not easy to vacuum without pulling the braid. So I have to keep an eye on it.
The other smaller rug is crooked, the one edge and also when you look down on it the center square is crooked. As I said I will keep an eye on how it fairs.
Rugs arrived in good condition--the packaging was well done. Rugs were accurately described on the website. I also got a great sales price! Will make Rugs.com my first choice
I used the chat feature to find the right size rug I was looking for and the person in the chat was very helpful leading to the purchase I made. Also, very fast delivery and very high quality of products. Very satisfied with my purchase and I highly recommend you purchase your rugs from this site.
The rug and under pad I chose arrived timely and in perfect condition. Have unrolled and positioned both now. It's well made for such a low cost, and the colors are a beautiful compliment to the design elements of the rest of the room.very pleased and recommend this company.
This rug met our every expectation. The price was great. The rug is amazing, and it shipped incredibly fast.
We are totally satisfied.
Our local retailers didn't have the size of carpet we needed (10x10') but rugs.com does.
So we gave it a try, with three additional area rugs thrown in a few days later.
The selection and pricing seem to be good and the delivery has been surprisingly speedy.
Have to recommend this company!
I did not see my rug when it was delivered,because it was left by my garage door. It did not rain but it should have been on my front porch.
After choosing a rug at the showroom, we were told it would be delivered within 3 days. To our surprise, the rug was delivered the next day and we are very happy with our purchase!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097