Rugs.com has a rating of 4.7 stars from 5,834 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Shopping experience was with ease and I enjoy being able to place selected rug in the room before purchase. I am awaiting receipt so I feel very hopeful of the outcome. Thanks Rugs.com
The rug was delivered in about a week, sooner than expected. The colors are as shown online but it's hard to tell if there is some discoloration in the border. All in all a good value.
They have beautiful rugs that extremely reasonable price I've never ordered from them before but the rug that I initially was going to get got sold out so I ordered the round one we'll see how it goes and if I like it or not so far checking out was a breeze
After much looking at all the beautiful rugs, I finally decided on one. Shipping is quick as I have been a customer for several years. Always
Quality and value. Recommend.
I bought three rugs! They are amazing. They were sent out quickly and were very affordable.
I love them!
I've been looking for a rug for the living room and kitchen. It was painful until I looked on Rugs.com. They have a great selection, great prices, and fast delivery.
BIG thank you.
I purchased an outdoor rug for by my pool, the design and color selections were great. I found a rug that was the size that I needed. It was easy to scroll through the website and purchase the item.
Good. Swiftly done. I appreciate easy directions. Looking forward to seeing it...!... 5 star
There are so many beautiful rugs to choose and the website makes it easy to find the just the right one.
Fast and efficient with beautiful rugs. My cousin showed me her rug and how easy it was to wash, this is when I fell in rug love, for the first time in my 75 year life.
Pretty sad that the price that was advertised and that I tried to buy the rug at mysteriously disappeared and recalculated during checkout to a higher price. I wanted the rug but I truly dislike decepitive sales tactics. Seriously left a bad impression on me.
The site is easy to use and a large selection of colors and patterns. My first order and hope it's a wonderful experience.
This is a great website to order a rug and get all the details and pictures! I will order from Rugs.com again!
Great sizes, colors and patterns. Putting a cap on number of characters is annoying and ridiculous. Stop stop stop stop
Love how easy the site is to use as well as the GREAT DEALS! I will be a returning customer if the rug I receive is what is expected!...
Great experience with this company. I had to make a return due to the size not looking right and it was too easy! I reordered and all is good.
I really like the rugs that they sell and the website is easy to purchase all the different sizes that you need of a particular rug style. So far excellent.
I enjoyed shopping with them and getting some great deals & beautiful rugs. It's all easy to do online. They have done a great job & it ships quickly. Thank you
I had a great experience. The rugs came really quickly and I ordered another one because I loved them so much!
Easy to use. Great filters. Lots of options. Love the "see it in my room" option. Took a photo and.uploaded it in seconds. This is our 3rd purchase from rugs.com.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097