Rugs.com has a rating of 4.7 stars from 5,834 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
I usually hate shopping online for things since you can only see a picture. But this was just as advertised. 5 star
Good selection, hard to make a choice between colors and designs. I have had other runners and area rugs purchased from you; I am a totally satisfied customer
Job made easy by rugs.com. Many colors and sizes to choose from. If you can't find the rug you need here you not need a rug
Great selection. Great quality. Easy to order. Quick delivery. Great cuistomer service. Easy returns.
Great prices and room view is a great feature to view in your actual room before buying! Very user friendly!
Started shopping and ended up on rugs.com. Will return to rate the product but the purchase was easy.
Great to be able to chat with someone and have your questions answered in a timely manner. Thanks Gwen G.
I always find what I'm looking for on rugs.com. Don't be fooled by the low prices, these rugs really hold up. I have rugs from rugs.com in my home that I have had for many years. I have pets and you would never know from looking at my rugs. I am a customer for life!
Excellent quality rug and an easy, quick ordering experience. I have ordered rugs before and will again in the future.
Hoping it's quality stuff. Hit me up after I see your product on my floor and get a real review. Shopping and buying on the site was easy.
Huge selection easy to navigate website. All types of rug shapes, colors and sizes from runners, round, oval and square and reasonable prices
I did a review and was promised a $20 discount but it never was received which was frustrating. Please credit my account
I found the selection to be really good and it was easy to view products and the checkout process was convenient. Overall, I'd give the Rugs.com five out of five rating.
We needed rugs to go around our pool to make sitting arrangements. Rugs.com had the sizes and shapes that we needed. It was an easy website to maneuver and check out.
I have purchased 4 previous rugs and I have been very happy with them. The shipping has been fast and the condition upon arrival was right on. I would recommend Rugs.com.
As of now, all seems ok! Will wait on product to give final review! Am hopeful the product is washable!
Looking for a simple rug that would not fade too badly as it will be in the sun 12+ hours a day. The sale made it possible for me to purchase the best one for my needs.
We need our rug within a week. I paid for express shipping and expedited processing but there wasn't anywhere to find how long shipping would take- either standard or express. I even looked at the FAQs and questions. Might be something you'd want to add for information for people in a time crunch. And no I didn't want to pay $100 more for overnight. Thanks though. :)
Wanted a washable runner - search results returned only washable runners. This doesn't happen on other websites. Made it easier to look through knowing every rug I looked at was a possible option. Checkout super easy!
Easy to manage site. Selection of sizes was great. Easy checkout. Colorful designs. The shapes and sizes were made section easy-to-use.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097