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Rugs.com has a rating of 4.7 stars from 5,955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Over a decade I've ordered multiple carpets from this site. Every one has been of good quality, as described. Easy to clean, color fast, exceptional quality for the price. Super duper selection.
I would recommend.
Shopped a long time before getting this rug. There are more details in the inner square. The overall blending is better. I think the rug looks better than the one on the website. It has some pile to it,
Provides some cushioning. A good value,would recommend Rugs.com. Bought the 5x8.
Was very easy navigating through the website.I have ordered before and the quality of these rugs are real good and strong.
I could not purchase through PayPal. I even tried calling the customer service. Which the lady was nice but it was hard to understand her. Just to be told to make an account. Which I did and still couldn't use PayPal.
I wanted to use PayPal for the purchase protection that PayPal provides, since I have not dealt with Rugs.com before.
I hope that I don't regret going ahead with a regular purchase
The rug is exactly what I was looking for in size, color, style and price. It has made such a difference in the way my living room looks. I love it.
All went very well, I appreciate the quality and that it's free shipping
Very nice rug and rug pad. Looks super cute in my grand daughter's room. Shipping was fast also.
I was looking for a foot runner for my bedroom. Rugs.com showed up in my search. They carry lots of styles and colors and I had a bit of a dilemma making a choice. And to follow that the overall experience, ordering and ship time we easy and quick. Thank you Rugs.com
Easy to order. Quick delivery. So many patterns and sizes to choose from.
I ordered Brown
The label said brown but when I got it out and laid down it's grey
I cannot wrap it back up to ship back
It was so easy to order and my rug is absolutely awesome! It's beautiful and very well made. Thank you
The color, texture and size of the rug match the description exactly!
My rug is beautiful beyond my expectations!
It has rejuvenated my kitchen!
Thank you so much!
Our doormat arrived professionally wrapped and Navy and white combo is perfect! We have always been completely satisfied with our purchases from Rugs.com.
Good quality rugs for a reasonable price. Buying for several rooms for new house with wood floors. Website made it easy to search based on criteria. Quick delivery.
Their website is easy to negotiate and has many ways to filter making it quick to find what you want.
The rugs are high quality and priced so I can have a few and switch them when I want a new look.
This is my 6th carpet purchase from Rugs.com. I have never been disappointed in the quality. I have purchased carpets for indoors and outdoors and always happy. Prices are good and delivery times fast.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097