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Rugs.comReviews 5,955

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 1 day

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California
2 reviews
0 helpful votes
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Over a decade I've ordered multiple carpets from this site. Every one has been of good quality, as described. Easy to clean, color fast, exceptional quality for the price. Super duper selection.

I would recommend.

Date of experience: March 7, 2024
Washington
1 review
0 helpful votes
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New rug
March 7, 2024

Everything went fine though now I'm hoping the free return will go well also. It just does not look good in my room. I will order another.

Date of experience: March 7, 2024
Florida
1 review
0 helpful votes
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Great rug at a good price.
March 7, 2024

Shopped a long time before getting this rug. There are more details in the inner square. The overall blending is better. I think the rug looks better than the one on the website. It has some pile to it,
Provides some cushioning. A good value,would recommend Rugs.com. Bought the 5x8.

Date of experience: March 7, 2024
Pennsylvania
1 review
0 helpful votes
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Very good website
March 7, 2024

Was very easy navigating through the website.I have ordered before and the quality of these rugs are real good and strong.

Date of experience: March 7, 2024
West Virginia
1 review
0 helpful votes
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PayPal does not work
March 17, 2024

I could not purchase through PayPal. I even tried calling the customer service. Which the lady was nice but it was hard to understand her. Just to be told to make an account. Which I did and still couldn't use PayPal.
I wanted to use PayPal for the purchase protection that PayPal provides, since I have not dealt with Rugs.com before.
I hope that I don't regret going ahead with a regular purchase

Date of experience: March 7, 2024
Tennessee
1 review
0 helpful votes
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It's perfect.
March 7, 2024

The rug is exactly what I was looking for in size, color, style and price. It has made such a difference in the way my living room looks. I love it.

Date of experience: March 7, 2024
Massachusetts
1 review
0 helpful votes
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The rugs I've bought
March 7, 2024

All went very well, I appreciate the quality and that it's free shipping

Date of experience: March 7, 2024
Tennessee
1 review
0 helpful votes
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Very nice rug!
March 7, 2024

Very nice rug and rug pad. Looks super cute in my grand daughter's room. Shipping was fast also.

Date of experience: March 7, 2024
New Jersey
1 review
0 helpful votes
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Glad I Checked Their Website
March 7, 2024

I was looking for a foot runner for my bedroom. Rugs.com showed up in my search. They carry lots of styles and colors and I had a bit of a dilemma making a choice. And to follow that the overall experience, ordering and ship time we easy and quick. Thank you Rugs.com

Date of experience: March 7, 2024
Florida
1 review
0 helpful votes
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Great selection
March 6, 2024

Easy to order. Quick delivery. So many patterns and sizes to choose from.

Date of experience: March 6, 2024
South Carolina
1 review
0 helpful votes
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Love it!
March 6, 2024

So classy. Great value for a quality product! The rug is so beautiful in my home

Date of experience: March 6, 2024
Florida
1 review
0 helpful votes
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Not color I ordered
March 16, 2024

I ordered Brown
The label said brown but when I got it out and laid down it's grey
I cannot wrap it back up to ship back

Date of experience: March 6, 2024
Oklahoma
1 review
0 helpful votes
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It was so easy to order and my rug is absolutely awesome! It's beautiful and very well made. Thank you

Date of experience: March 6, 2024
Illinois
1 review
0 helpful votes
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Exactly as Advertised
March 6, 2024

The color, texture and size of the rug match the description exactly!

Date of experience: March 6, 2024
Missouri
1 review
0 helpful votes
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Brilliant
March 6, 2024

My rug is beautiful beyond my expectations!
It has rejuvenated my kitchen!
Thank you so much!

Date of experience: March 6, 2024
District of Columbia
1 review
0 helpful votes
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Seashell Doormat
March 6, 2024

Our doormat arrived professionally wrapped and Navy and white combo is perfect! We have always been completely satisfied with our purchases from Rugs.com.

Date of experience: March 6, 2024
Tennessee
1 review
0 helpful votes
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New house
March 5, 2024

Good quality rugs for a reasonable price. Buying for several rooms for new house with wood floors. Website made it easy to search based on criteria. Quick delivery.

Date of experience: March 5, 2024
Oregon
2 reviews
0 helpful votes
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Fourth time buying.
March 5, 2024

Their website is easy to negotiate and has many ways to filter making it quick to find what you want.
The rugs are high quality and priced so I can have a few and switch them when I want a new look.

Date of experience: March 5, 2024
California
1 review
0 helpful votes
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Happy Customer
March 5, 2024

This is my 6th carpet purchase from Rugs.com. I have never been disappointed in the quality. I have purchased carpets for indoors and outdoors and always happy. Prices are good and delivery times fast.

Date of experience: March 5, 2024
New York
1 review
0 helpful votes
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Rugs
March 5, 2024

I have bought three rugs from them and they're great rugs

Date of experience: March 5, 2024