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Rugs.com has a rating of 4.7 stars from 5,952 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Massive selection, the ' see it in your room ' was fantastic and was what helped me make a decision. Prices are great and shipping was fast and free. What more can you want?
Great carpet! Great price! Free shipping and received in 2 days! I love rugs.com!
Free shipping is a plus quick delivery time. Rug is beautiful. I should have gotten the next largest size. It would have looked better but this size is fine.
Love the rug. Great look and great price - excellent quality and speedy delivery!
My rugs was just as described online, delivery was super fast
Purchased this rug as an accent piece for my closet space. It is better than I hoped for. Quick shipping and affordable prices to make this even more of a great shopping experience
Hi. The shopping experience was great. No problems ordering online. Good tracking updates. The problem is with the area rug. It has dark/ dirty spot or stains on the back. I'm unsure of what it is, but because the rug is cream colored, it shows through in certain areas. Plus, the rug seemed slightly damp when unrolling. Not the entire rug, but parts near the end where the staining is. I plan to return
Delivered the next day. Sooner than promised. As described. Have purchased multiple rugs. Their pads make a world of difference. Get one!
The rug is even better in person! I loved the fact that I could view it in my room before making the purchase. It was fast delivery as well.
I am trying to find the right rug for my daughter's room. I have had to return one, and they have been very kind.
Super easy shopping experience. Very happy and excited to get my rugs.
The filters they use are so helpful and the selection is varied and they have styles for all tastes.
The experience of shopping is user friendly and convenient. Definitely will recommend.
Over a decade I've ordered multiple carpets from this site. Every one has been of good quality, as described. Easy to clean, color fast, exceptional quality for the price. Super duper selection.
I would recommend.
Shopped a long time before getting this rug. There are more details in the inner square. The overall blending is better. I think the rug looks better than the one on the website. It has some pile to it,
Provides some cushioning. A good value,would recommend Rugs.com. Bought the 5x8.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097