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Rugs.com has a rating of 4.7 stars from 5,952 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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As usual, rugs.com came through again. The rugs are thick, good quality and beautiful. They arrived long before I expected them. If you want quality and good service, rugs.com is where you need to order from.
Wow, this place is the real deal. The website makes shopping easy and my new patio rug was delivered in two days. Unbelievable service! Got exactly what I wanted for a great price.
Easy ordering, great packaging, incredibly fast delivery and quality product (looks better in person than in photo and oh so soft and even has a bit of cushion to it). I'm very pleased and still excited about this purchase.
Arrived quickly, securely wrapped, just as nice as pictured.
Fantastic options in a variety of colors, easy to use (great online tool to see the rug in your room) and fast shipping. Would recommend!
I love my new rug. The experience with rugs.com was quick and easy. The "see it your room" was a great help in making my decision. Delivery was very quick. Will definitely recommend and use Rugs.com again. Thank you.
The rug looks exactly like the picture. It is soft and feels great. The quality is excellent. I highly recommend.
This is our 2nd time using this company/website. We love the outcome of the rugs we have ordered and will definitely use them in the future.
I have ordered before and this second experience was as good as the first.Im totally satisfied with the service and my items. The rugs were all I expected and more,will definitely be ordering in the future again.
Loved my rug. The website was great to use. Colors were better in person
I received the rug and backing quickly and love the dice and quality. It looks great and can't wait to show it off. Thanks for the great deal as well.
Better quality and looks better than the photo AND the price was amazing. Quick Delivery and ALL GOOD THINGS!
Best rug ever! I decided to buy another one since it was so durable and the color was gorgeous! One of the best rugs I have bought
Very good status communication from the original order verification through the shipping process.
This was my second purchase. I have seen their ads multiple times, but was hesitant they would be cheap knock off materials. Not at all. Beautiful, soft, well made rugs.
Site was easy to navigate and after ordering it was easy to track the progress of our shipments.
Beautiful rug exactly what I wanted! Exceeded expectations. I do suggest the rug mat
Rug was shipped promptly and even arrived a day early. I was skeptical of the quality because the price was so reasonable, however, I was pleasantly surprised once it arrived! Great outdoor rug for our space!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097