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Rugs.com has a rating of 4.7 stars from 5,952 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Website was easy to navigate, selection was unbelievable, prices were amazing, delivery was fast, quality was outstanding. What else can I say? Absolutely love my new rug.
The area rug is exactly what I envisioned and it looks exactly like the picture advertised!
Can't beat the price nor the prompt service and delivery!
I won't buy anywhere else.
Great sizing, great color... in fact, I'm going to order more!
Happy with the rugs, the ends roll a lot at first. Shipping could be better, I paid extra for expedited shipping on my last order, day 4 still not delivered.
The rug arrived within the expected time frame, delivered with a smile, and was in good condition. The rug is the quality I expected. Thanks to rugs.com!
As advertised - beautiful - great company - makes the room look so much bigger.
This is the second time I've ordered a rug from Rugs.com. It will not be my last. I talk about this company all the time. I've already given out your information to a friend today. I ordered this rug on Friday March 8 and it was delivered on Sunday 10th before I left for church at 8:30 am. AWESOME!
That is not the best part. The customer service representative I talked with was absolutely the best. I have moved in the last two weeks to another city. I had not had time to change my mailing address for rugs.com. She was able to help me with my issue. I have since been able to change the address. She was absolutely the BEST!
Love dealing with this company.
Thank you so much
Molly Hill (Mrs David Hill)
We just moved into a new home and I've been having such a hard time buying rugs for all of our needs. I absolutely love how easy rugs. Com has made my return and reorder experience!
Already bought this rug for the entrance…. I adore the birds and the colors! Thanks
Lots of selections. Love the different shapes and sizes.
I love the ease of shopping and the beautiful selection at Rugs! I return over and over!
Easy to shop. Showed product well. No problem with completion from start to finish.
The ordering process was easy, the product was as advertised, and delivery was quick. I just wish I had ordered a non-slip pad as well.
This was a positive experience. My credit was accepted promptly and I was able to conclude the order easily and quickly.
I am getting new floors installed and wanted a smaller area rug to anchor the room and these rugs are beautiful. Shopping was easy, prices extremely reasonable. Cant' wait to get the items to see how I like them!
I have ordered rugs in the past and it has always been a good experience. The rugs are quality, durable, and ship fast. I have not had to return anything yet but hope that if I do, the experience will be just as pleasant.
I browsed your website for 7 days and decided to buy today because of the spring sale offering 20% off. I'm not sure why I was not able to put in SPRING to secure the extra 20% savings
I love the feature where I can super impose my furniture on the website and see how the rug would look in the room1 I estimated to order online but with this feature I know how it will look and fit.
Easy ordering process and delivery within 2 days. Rug quality excellent. Made in Turkey
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097