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Rugs.com Reviews Summary
Rugs.com has a rating of 4.7 stars from 5,952 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Our rug shipped and arrived quickly. It is exactly as pictured. Love it
Shopping at Rugs.com was an easy, fluid experience from start to finish. The speed at which the order was filled and shipped was impressive! I received my rugs in 2 days from ordering! Now THAT'S customer service!
This site had good prices. I have ordered rugs on line before this order.They are terrible at being rolled up.I have NEVER bought rugs as bad as these.WONT BUY FROM HERE AGAIN.
The site was easy to maneuver, even for this septuagenarian! No frustration at all.
My only recommendation would be to identify what type of backing the outdoor rugs have, ie, vinyl or woven.
I will reevaluate when I receive my order.
I am so pleased, and delighted, with it. It is JUST like the images I viewed on your website. It is soft and luxurious, the colors are vibrant, and it is already taking pride of place on my living room floor. Thank you, thank you again. The packaging was sealed tight, it was undamaged and easy to open, and it came even a day earlier than I anticipated. Kudos all around!
As I haven't GOTTEN the rug, my experience has been fine—what you would expect shopping on line for a rug.
Extremely happy, and satisfied with the rugs I received today. Thank you.
I have always been more than satisfied with the quickness of the order, as well as the quality of what I purchased.
I'm pleasantly surprised at how beautiful this rug is. The back weave looks durable. When the rug arrived it was packed securely with care. It looks lovely in our home. I'll definitely be buying more rugs from rugs.com.
I typed in 8'x 2' runners in my browser and was immediately struck by the runner in the Rugs.com thumbnail! So, I clicked on it & it's was in stock and- wait for it- it was on sale! I loaded it in cart and check out; less in 5 minutes. Oh, I forgot to mention there's FREE SHIPPING to boot! Great Experience thus far!
Can't wait to see my new rugs! And such fast service!
Order was exactly as expected and the packaging was exceptional.
I am glad they have the sizes in centimeters i find it helpful my experience was grate
I had a rug that I bought from this company through Amazon and they couldn't accept the return, but Rugs.com gave me a $90 credit. Which I ended using on their website and purchased a beautiful 6 foot round rug for my dining room. The entire process was simple and my rug arrived in few days. We love it and are very please with Rugs.com. Thank you for the credit!
I ordered runners and rugs, and two weeks later over $1600 in rugs was ordered and shipped to a person and address in Florida. Not me! Used my credit card info! I have been unable to get refund for these fraudulent charges from rugs.com. My bank is trying as well. I am now going to police and an attorney against rugs.coms obvious careless practices that put customers at in harm's way.
All communication is via a call center in some off shore location, and extremely difficult to understand. Beware!
The Rug options, the colors, and the prices and the quality of Rugs.com has made me a repeat customer. The shipping is fast. I've purchased 2 low pile rugs one for a home office the second for the master bedroom. I've had the office rug for a month. The rugs will come rolled and need time to relax. The standard carpet pad was easily to cut to size with a scissor.
The Blue color is more teal. And its 61" wide, too wide for my spot.
Looking through the different sizes, colors & material we picked one that we figured would be a perfect fit to our home. AND IT WAS! My wife, son & I absolutely love everything about it. Not only the look & feel, it being true to the size we chose BUT it also came very quickly! We ordered it on a Saturday & it was here by Wednesday! 5 stars
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members