On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 5,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
The buying process is very easy. The shipping and customer service is the best.
Very easy to order and free shipping made it even better! The best thing is the ability to see the rug in your room! It's a fantastic feature.
Easy to find the rug I wanted in the size I needed
I just got my "5th" rug from rugs.com. Great quality, quick delivery and AMAZING SELECTION. Got my livingroom rug over night
Item arrived super quickly. Great quality for the price! I suggest this design. It's perfect for my moody decor
I'm satisfied this rug, thank you for your service, fast, exact item,
I suggest you enjoy buying these carpets
I thought the experience was good, but have not received the 2nd 8'x10' rug. Can can you explain why?
Easy and quick delivery being delivered on time appreciate the online experience!
Nice and soft but more in the texture of bathroom throw rug. Does better with the pad. Solid backing so it feels stable. Color is true to image and it fits the bill in that regard. Well package for ease of installing.
Very good once I got to the right person it took awhile but at last
The whole experience was easy. The selection of product was more than adequate. Ordering was simple and delivery was just as promised. I bought 2 good size area rugs one for the living room & one for the dining room plus two small ones & a runner. I love them. Will definitely use this company again & recommend to friends.
Rug is really nice. Although the pile is low, I purchased the better rug pad and it provides a cushion and it is exactly what I wanted. My only complaint is the rug pad was too wide and I had to cut it back myself. I expected that the pad would be delivered perfect to fit under the rug
My rug arrived within a couple days of ordering. The price was very affordable and the rug was of quality. The rug has vibrant color and adds color to the space.
This is our 4th time ordering from Rugs.com and we are always so surprised how fast the shipping is! We love our new rug!
Rugs.com gets a five star from me for everything from their website design, to the selections and choices, the ease of ordering the price the quick delivery the wonderful and protected Packaging the quick delivery and communication, and of course the lovely product!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097