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Rugs.com has a rating of 4.7 stars from 5,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Was very pleased with the selection and thrilled to find that one of the rugs we liked best was actually on sale. Arrived promptly and in perfect shape. Will definitely check Rugs.com next time we want to buy a rug!
I have bought several rugs from rug.com. Beautiful rugs at lower prices
Very pleased with my purchase and the quick delivery.
Always enjoy my shopping experience. Price gives me the opportunity to change my decor and not break the bank
The rug came as promised on the exact day. It was well wrapped. We laid it out in the accompanying rug pad and love it. It's a bit more faded than the pictures online but still works well for our space.
Received our large 10 x 10 rug a few days earlier than expected. It's been down now for 4 days and looks fantastic on our back lanai. So happy with our purchase!
Lots of parameters for search criteria to narrow options. Easy to compare. Today was a great sale which made it even better.
Big variety of rugs and it was so much fun to view the rugs in my room.
Enjoyable experience. I must say, got a kick out of seeing what the rug looks like in my house before I purchased. I know, bit cheesy, loved it though.
Easy convenient purchase thank you I can't wait to see how it looks I'm my dining room
I had looked at this rug a few times and once I decided to place the order it was very easy to do. I just wish I would have received an expected delivery date once the order was placed.
I was looking for a runner for my kitchen. Many, many great selections to choose from. It was hard to pick the "right" one. Looking forward for my new runner to get delivered.
Thank you.
Easy to shop and find what I was looing for. I found what I wanted in the budget that I was given. The half circle did not lay as flat as I would have liked but I was able to tape it down
I'm happy because my wife was able to find what she wanted easy.
I was able to get an idea of how the rugs would look in our house.
This is now my 2nd Rugs.com order and I'll be back. Love the rug quality and the pattern. Didn't get a rug pad only because it would have been too cumbersome to get it and the rug into place under the existing bed.
Rug adds dimension to the room now...
Very good, sales experience, good website, easy to navigate, selection is very useable
Have purchased several rugs in the past and was completely satisfied. Love the prices and selection they offer.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097