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Rugs.com has a rating of 4.7 stars from 5,917 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I just received our rug. It's more than I hoped for. I love it. Thank you
The colors are so vibrant and the rugs are not to heavy to move or carry.
Price and quality are excellent. I have similar rugs. Unfortunately paid more for them. This rug is s higher quality,and the price was amazing. Thank you!
My Rugs were delivered faster than I expected made me very happy. Was a little worried when I saw it all rolled up the way it was but it turned out great it is laying flat in just two days. Only down side I wish there was just little more olive in the run and my 8 by 10 but other than that I am super happy
It was easy to place an order and they came quickly. They were true to the description. I love the rugs. I put them on my deck but they are so nice you can put them inside. In my pictures they are darker because it stormed.
The 2 rugs we ordered (same pattern & color, different sizes) were not quite the color as we viewed online. The blue is not quite what we wanted but we kept the rugs any way. They brighten up our living room and entryway but we aren't overly happy with the brighter blue color.
I usually like to touch/feel a product before purchasing but living in rural Maine, it's quite time consuming, and expensive considering the price of gas, to find what I want. Then the logistics of getting it home in a car. The web site is quite user friendly, prices great, and free shipping. Because colors can vary on the computer it is a bit challenging to get a true picture, but reading the reviews helped a lot for that.
Site was easy to use and especially to sort and filter to narrow down to exactly what I was looking for.
Found what I wanted fast and pleased after problems finding what I wanted on other sites.
So happy! We have left your carpet and rugs! The quality is phenomenal.
The rug is great exactly the right color and size and delivery was
Absolutely quick and wonderful
Thank you
Love the "see it in your room" camera feature that allows me to see how the rug will look in my room. The site is easy to navigate.
Ease of online shopping and choices, very fair prices, and fast delivery! This is the second time I have ordered from Rugs.com and I even recommended them to a friend!
Great selection of patterns, colors and sizes. Will use again.
Happy with rugs, price, colors, style, delivery. Might even get more. Any problems I will let you know.
Soo easy to order and received in just a few days. The rug itself was exactly as pictured. Very happy!
The rug fits my room perfectly.
Did have to take time to roll out the rug fully, but was easy overall.
Nice material as well.
Delivery came in 3 days and looked exactly like the pictures online. Very satisfied!
Was very pleased with the selection and thrilled to find that one of the rugs we liked best was actually on sale. Arrived promptly and in perfect shape. Will definitely check Rugs.com next time we want to buy a rug!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097