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Rugs.com has a rating of 4.7 stars from 5,916 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Very easy to order.
Will have my new rug & rug pad on 4/20.
Perfect gift to myself for running my business on my own for 7 years and now moving to start my semi-retirement in Southern California!
This pretty green rug will look perfect in my new den with the new modern orange sofa I got for the den.
I bought 7 wool rugs a little over a year ago. Love them all and pads. Great prices quality products. Excellent Customer Service. Quality people, products and Service. Fast delivery. I ordered 4 more items today.
Thank you for Everything.
Could not have been more simple finding the right rug and completing the sale. Fast shipping too.
I bought a couple of matching throw rugs recently. Surprise! I had a credit from my previous purchases. Great sale! Great customer service! Great rugs!
I ordered and received three rugs this week. So,So happy I just ordered two more. Beautiful, colorful and practical! I have a very large deck with four sitting areas so these are perfect! Thank you!
Just ordered two rugs. First time ordering from Rugs.com.
Easy ordering. Hope they work for my spaces.
It was very easy to locate the rug I wanted. Prices are great and love the shipping options!
Easily considered 100 rugs without leaving my house! Great selection!
I highly recommend rugs.com...will use them again and again
Fast delivery. The rug looks great on my porch. Would definitely order from Rugs.com again.
I ordered the ivory 2x8 runner. I was delivered the grey color runner. I spoke to a very nice young lady and was offered a $24.00 credit to my credit card. I was going to return it and reorder the ivory but I need the runner for this weekend so I decided to keep it event though it is way to dark for my needs. The rig itself is lovely, just the wrong color due to your shipping error.
Then ordering I thought I was ordering a rug and your better rug mat. I've received four rugs. 2 runners and 2 of the larger rugs. No mats. Please help me get the mats the rugs are of no use without the mats. I'm terribly sorry. I'm not a fan of returning goods. I've been crippled for over a year due to a horrible hip surgery. Needing your help. Thanks so much MS
I love this rug! It looks gorgeous on our outdoor porch and the blue is absolutely beautiful! Quality is great too! I highly recommend it and would buy it again.
Using the website was easy. Easy to find the right size and colors needed.
Shipping of a 9x12 rug folded.not so much. Should have been rolled. Hopefully fold and creases will lay flat with a little time. So not pleased with that part at all.
This was our second purchase from Rugs.com, and we have been very satisfied both times. Great selection, well-made rugs, and fast delivery! It is great being able to use PayPal, too! Looking forward to setting up our deck with our new runner from Rugs.com! Thank you!
Surprised to see the rug I just ordered already on my doorstep. I couldn't be more pleased with the. Great style, color, and quality.
They were about an inch too big for both of them and I almost sent them back. I just decided I liked them too much so I'm just going to make them work. Beautiful.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097