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Rugs.comReviews 5,916

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,916 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 1 day

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California
2 reviews
0 helpful votes
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First Time Customer purchase
April 28, 2024

Very easy to order.
Will have my new rug & rug pad on 4/20.
Perfect gift to myself for running my business on my own for 7 years and now moving to start my semi-retirement in Southern California!
This pretty green rug will look perfect in my new den with the new modern orange sofa I got for the den.

Date of experience: April 18, 2024
California
1 review
0 helpful votes
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I bought 7 wool rugs a little over a year ago. Love them all and pads. Great prices quality products. Excellent Customer Service. Quality people, products and Service. Fast delivery. I ordered 4 more items today.
Thank you for Everything.

Date of experience: April 18, 2024
Illinois
1 review
0 helpful votes
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Could not have been more simple finding the right rug and completing the sale. Fast shipping too.

Date of experience: April 18, 2024
Arizona
2 reviews
0 helpful votes
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Always great products!
April 28, 2024

I bought a couple of matching throw rugs recently. Surprise! I had a credit from my previous purchases. Great sale! Great customer service! Great rugs!

Date of experience: April 18, 2024
Oregon
1 review
0 helpful votes
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Outdoor modern Eden 120X multi
April 28, 2024

I ordered and received three rugs this week. So,So happy I just ordered two more. Beautiful, colorful and practical! I have a very large deck with four sitting areas so these are perfect! Thank you!

Date of experience: April 18, 2024
West Virginia
1 review
0 helpful votes
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Rugs
April 28, 2024

Bought 4 and 1 small,. Outdoor. Very pleased…color very good … quick, efficient service

Date of experience: April 18, 2024
Ohio
1 review
0 helpful votes
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Delivery
April 28, 2024

Was a good experience and I'll definitely purchase from rugs.com again in the future! I've already told several people about it.

Date of experience: April 18, 2024
Alabama
1 review
0 helpful votes
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First Time Order
April 28, 2024

Just ordered two rugs. First time ordering from Rugs.com.
Easy ordering. Hope they work for my spaces.

Date of experience: April 18, 2024
New York
1 review
0 helpful votes
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Easy to find what you need
April 28, 2024

It was very easy to locate the rug I wanted. Prices are great and love the shipping options!

Date of experience: April 18, 2024
Ohio
1 review
0 helpful votes
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Outdoor runner for porch
April 28, 2024

Easily considered 100 rugs without leaving my house! Great selection!

Date of experience: April 18, 2024
South Carolina
1 review
0 helpful votes
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Great service and great value
April 28, 2024

I highly recommend rugs.com...will use them again and again

Date of experience: April 18, 2024
New York
1 review
0 helpful votes
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Great buy
April 28, 2024

Love this rug, met expectations perfectly! Arrived in just 2 days, with free shipping :)

Date of experience: April 18, 2024
Virginia
1 review
0 helpful votes
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Love my rug
April 28, 2024

Fast delivery. The rug looks great on my porch. Would definitely order from Rugs.com again.

Date of experience: April 18, 2024
Louisiana
1 review
0 helpful votes
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Wrong Color
April 28, 2024

I ordered the ivory 2x8 runner. I was delivered the grey color runner. I spoke to a very nice young lady and was offered a $24.00 credit to my credit card. I was going to return it and reorder the ivory but I need the runner for this weekend so I decided to keep it event though it is way to dark for my needs. The rig itself is lovely, just the wrong color due to your shipping error.

Date of experience: April 18, 2024
Alabama
1 review
0 helpful votes
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Not too good.
April 28, 2024

Then ordering I thought I was ordering a rug and your better rug mat. I've received four rugs. 2 runners and 2 of the larger rugs. No mats. Please help me get the mats the rugs are of no use without the mats. I'm terribly sorry. I'm not a fan of returning goods. I've been crippled for over a year due to a horrible hip surgery. Needing your help. Thanks so much MS

Date of experience: April 18, 2024
Minnesota
2 reviews
0 helpful votes
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Beautiful Rug!
April 28, 2024

I love this rug! It looks gorgeous on our outdoor porch and the blue is absolutely beautiful! Quality is great too! I highly recommend it and would buy it again.

Date of experience: April 18, 2024
Ohio
1 review
0 helpful votes
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Website Use and Shipping No No
April 27, 2024

Using the website was easy. Easy to find the right size and colors needed.
Shipping of a 9x12 rug folded.not so much. Should have been rolled. Hopefully fold and creases will lay flat with a little time. So not pleased with that part at all.

Date of experience: April 17, 2024
Ohio
1 review
0 helpful votes
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Great rugs! Great prices!
April 27, 2024

This was our second purchase from Rugs.com, and we have been very satisfied both times. Great selection, well-made rugs, and fast delivery! It is great being able to use PayPal, too! Looking forward to setting up our deck with our new runner from Rugs.com! Thank you!

Date of experience: April 17, 2024
Illinois
1 review
0 helpful votes
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Beautiful outdoor rug
April 27, 2024

Surprised to see the rug I just ordered already on my doorstep. I couldn't be more pleased with the. Great style, color, and quality.

Date of experience: April 17, 2024
South Carolina
1 review
0 helpful votes
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Love the Rugs I got
April 27, 2024

They were about an inch too big for both of them and I almost sent them back. I just decided I liked them too much so I'm just going to make them work. Beautiful.

Date of experience: April 17, 2024