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Rugs.com has a rating of 4.7 stars from 5,916 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Excellent. Great price and beautiful area rugs. Great quality.Love every area rug that I bought from Rugs.com.
The ability to see all the rugs in my "virtual room" was a big deciding factor in choosing my rug from this company. It made my choice easier than the other sites.
We could not have been happier. We had been looking for just the right size and right look Persian rug for about 4 years. Had gone to lots of rug shops and looked online. Rugs.com had exactly the right high quality all wool hand knotted rug at a surprisingly right price. Jo Ann provided excellent sales support.
My rug had a flaw but I was willing to keep it as they have a nice discount. I've ordered from them twice and am very happy with purchase and service.
I needed nice rugs for my home. Looked everywhere locally, but no luck. Came across your website and found what I was looking for. I was amazed at the shipping time. Only 2 days! And the rugs are great. Thank You so much!
A very good company to work with the design is great and I hope it looks as good outside as it does inside
I wanted an accent rug for the living room in my new home. I wasn't finding anything fun, or in my taste. I found rugs.com, and the number of choices and sizes was fantastic, I bought one with a fun fish pattern, it got to me in only 4 days, and it is exactly as depicted. Reasonably price, too.
Quality job Rugs.com! Timely order, well wrapped and protected enroute, Great price, we got 62% off and a fast delivery. They are jute backing and the rugs began to lay flat after the initial unroll. So happy with this company. They made it seem like Christmas!
Fast shipping and delivery. Easy setup and beautiful color and fluff! Love my rug
I spent a lot of time shopping for rugs here...my second time purchasing from Rugs.com. The inventory is huge. The rugs are high quality, and the pictures show every detail, along with expansive descriptions. There are numerous options of size and color for every rug. It was the low prices that drew me here. This company has been trustworthy in my experience.
I bought already rugs from rugs.com
And always come back if I need more. They are beautiful rugs, for a very good price and delivery. It's fast and easy!
Love my new rug. The slip Matt is great quality as well. A bit of a smell when first taking out but nothing that lasted. Looks just like picture.
From start to finish, we have experienced such an amazing process. We found the exact rug we needed for our screened in porch….ordered and had it delivered this morning. Seamless process….will be putting it down as soon as the weather breaks.
This is the second time I ordered from Rugs.com. Both rugs were of great quality. There are so many styles, colors, patterns and materials to choose from. I will continue to use Rugs.com for all my rug purchases.
Very efficient site, easy to order, like the many filters, sale prices are attractive. I will continue to order from Rugs.com. Thank you.
I love your rugs this one is for my Mother but I have four myself
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097