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Rugs.comReviews 5,902

4.7
How would you rate Rugs.com?
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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,902 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 3 days
Georgia
1 review
0 helpful votes
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Outdoor rug
November 29, 2024

Amazingly fast delivery! Very happy with rug that I'm using at the front door. Colors are great!

Date of experience: November 19, 2024
Michigan
1 review
0 helpful votes
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Great site
November 29, 2024

Great quality, terrific price! Delivery was fast and accurate!

Date of experience: November 19, 2024
Minnesota
1 review
0 helpful votes
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Excellent website
November 28, 2024

I would give five stars however I have one suggestion.
I wish there was an easier, user-friendly way to add multiple rugs so you can visually see what they would all look like together. I have an "L" shaped area that needs two rugs. I also have another area that I'd like to see with three rugs. Because of the "shapes" option, it's nice to see if different shaped rugs visually look good together.

So far in order to do this, I had to take a screen shot of my first rug in place, then when I add the next rug, I use my first rug picture but then it still has the arrows on the picture. I think this could easily be done if you allow the user to save their pictures within the app.

Date of experience: November 18, 2024
California
3 reviews
0 helpful votes
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GREAT VARIETY OF RUGS
November 25, 2024

I am always looking for great deals and rugs are no exception. I am replacing several worn out rugs and Rug.com rescued me. The selections, styles, designs, sizes and especially the prices were overwhelming on my limited budget. I will recommend Rug.com to all of my acquaintances asking about my rug choices. Thanks

Date of experience: November 15, 2024
Oklahoma
1 review
0 helpful votes
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So far good haven't received the rug yet just ordered it!

Date of experience: November 14, 2024
Illinois
1 review
0 helpful votes
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Varieties.- colors and sizes
November 24, 2024

Variety of colors.
Varieties of prices.
Varieties of sizes.
The delivery date options, including standard delivery and express, were quick.
I haven't received the item yet to validate its quality and delivery date at the time of this survey.

Date of experience: November 14, 2024
Ohio
1 review
0 helpful votes
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Quick and easy
November 24, 2024

Always easy to order and reliable for fast delivery

Date of experience: November 14, 2024
California
1 review
0 helpful votes
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Placing order
November 24, 2024

Very user-friendly and easy to navigate your website.

Date of experience: November 14, 2024
North Carolina
1 review
0 helpful votes
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First experience with washable rug
November 24, 2024

Web site was easy to navigate, lots of selection, sizes and colors

Date of experience: November 14, 2024
California
1 review
0 helpful votes
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Great Design, quality, and price
November 24, 2024

Love my bright new modern abstract area rug. Beautiful

Date of experience: November 14, 2024
Alabama
1 review
0 helpful votes
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Sucessful transaction
November 24, 2024

I had some difficulty with Paypal password but got it figured.

Date of experience: November 14, 2024
New York
1 review
0 helpful votes
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Great rugs
November 24, 2024

Easy to order, lots of colors and styles love the app so I can see how it looks in my room

Date of experience: November 14, 2024
Colorado
1 review
0 helpful votes
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Rug runner
November 24, 2024

Finding the rug we wanted was easy. The only issue is when I tried to place my order, it said my phone number was invalid. I contacted Customer Service, Rick, and he walked me through how to get your site to accept my phone number.

Date of experience: November 14, 2024
Minnesota
1 review
0 helpful votes
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Awesome Experience
November 23, 2024

So many beautiful rugs to choose from. Ordering was quick and easy.

Date of experience: November 13, 2024
Arizona
1 review
0 helpful votes
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Excellent Selection
November 23, 2024

Excellent selection of rugs and ordering was very easy.

Date of experience: November 13, 2024
Florida
1 review
0 helpful votes
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Awesome
November 23, 2024

Always a great selection and great prices. Love the colors.

Date of experience: November 13, 2024
North Carolina
1 review
0 helpful votes
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Easy ordering
November 23, 2024

Lots of sizes and colors. Good reviews.plenty of ways to see your rug ahead of time.

Date of experience: November 13, 2024
New Jersey
1 review
0 helpful votes
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Great selections
November 23, 2024

I needed to replace a rug i had, and i found it again on Rugs.com. Yay!

Date of experience: November 13, 2024
Illinois
1 review
0 helpful votes
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Finding a rug
November 23, 2024

It was very easy finding something I liked. I thought it was going to be a long long process but it took less time than I ever would have imagined. Thank you!

Date of experience: November 13, 2024
Texas
1 review
0 helpful votes
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Fun rugs quick, great styles
November 23, 2024

So far, I've purchased four of different sizes and all with styles that fit the room and compliment the house. They all show up quickly which is nice.

Date of experience: November 13, 2024