Rugs.com has a rating of 4.7 stars from 5,902 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Amazingly fast delivery! Very happy with rug that I'm using at the front door. Colors are great!
Great quality, terrific price! Delivery was fast and accurate!
I would give five stars however I have one suggestion.
I wish there was an easier, user-friendly way to add multiple rugs so you can visually see what they would all look like together. I have an "L" shaped area that needs two rugs. I also have another area that I'd like to see with three rugs. Because of the "shapes" option, it's nice to see if different shaped rugs visually look good together.
So far in order to do this, I had to take a screen shot of my first rug in place, then when I add the next rug, I use my first rug picture but then it still has the arrows on the picture. I think this could easily be done if you allow the user to save their pictures within the app.
I am always looking for great deals and rugs are no exception. I am replacing several worn out rugs and Rug.com rescued me. The selections, styles, designs, sizes and especially the prices were overwhelming on my limited budget. I will recommend Rug.com to all of my acquaintances asking about my rug choices. Thanks
So far good haven't received the rug yet just ordered it!
Variety of colors.
Varieties of prices.
Varieties of sizes.
The delivery date options, including standard delivery and express, were quick.
I haven't received the item yet to validate its quality and delivery date at the time of this survey.
Always easy to order and reliable for fast delivery
Very user-friendly and easy to navigate your website.
Web site was easy to navigate, lots of selection, sizes and colors
Love my bright new modern abstract area rug. Beautiful
I had some difficulty with Paypal password but got it figured.
Easy to order, lots of colors and styles love the app so I can see how it looks in my room
Finding the rug we wanted was easy. The only issue is when I tried to place my order, it said my phone number was invalid. I contacted Customer Service, Rick, and he walked me through how to get your site to accept my phone number.
So many beautiful rugs to choose from. Ordering was quick and easy.
Excellent selection of rugs and ordering was very easy.
Lots of sizes and colors. Good reviews.plenty of ways to see your rug ahead of time.
I needed to replace a rug i had, and i found it again on Rugs.com. Yay!
It was very easy finding something I liked. I thought it was going to be a long long process but it took less time than I ever would have imagined. Thank you!
So far, I've purchased four of different sizes and all with styles that fit the room and compliment the house. They all show up quickly which is nice.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097