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Rugs.comReviews 6,352

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 1 day

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North Carolina
1 review
0 helpful votes
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Just Ordered.
May 6, 2021

Easy to navigate the website. Called customer service before ordering. Gentleman was very helpful.
Haven't received the rug yet. But based on comments of other customers I thikI will be very pleased.

Date of experience: May 6, 2021
Virginia
1 review
0 helpful votes
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Nice Carpets
May 6, 2021

Smooth web site experience as found what I was looking for easily

Date of experience: May 6, 2021
New Hampshire
1 review
3 helpful votes
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Easy to Order
May 6, 2021

Ordering our second rug today. Was happy with quick shipping of the first rug. The colors were vibrant in a playful pattern, and it's been easy to care for. It really brightened our living room. The one I've ordered today is a completely different style, more elegant, and I'm looking forward to seeing how it will look in our room.
In terms of selection experience, I love the visual search options and the search recommendations ('more like this') as well. Thank you.

Date of experience: May 6, 2021
Georgia
1 review
0 helpful votes
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Great Ordering Experience
May 6, 2021

I already ordered 1 rug from rugs.com and had a great experience, shipped when advised, love the color and goes great with our decor. This is my 2nd order and this time a 10'x14' for living room. Can't wait to receive in the next few days.

Date of experience: May 6, 2021
Florida
2 reviews
0 helpful votes
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Love it
June 5, 2021

Fast found what I wanted. Great place to shop. Nice rug

Date of experience: May 6, 2021
Virginia
1 review
0 helpful votes
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Great
May 6, 2021

It was very easy. They have great prices and a very large selection.

Date of experience: May 6, 2021
New York
1 review
0 helpful votes
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Good Experience
May 6, 2021

My husband and I were searching for outdoor rugs and came across rugs.com and gave it a try. We were also looking on wayfair. We appreciated the variety of rug options on Rugs.com and the customer service was fast and helpful. The prices with extra 10% off discount and free shipping also contributed to our decision to choose Rugs.com. Hopefully we will like the rugs that we selected. If not, it appears that Rugs.com has a hassle free return policy.

Date of experience: May 6, 2021
Florida
1 review
0 helpful votes
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Yay!
May 6, 2021

Wow fast and easy filter, sort select and order, thank you, I hope it arrives soon!

Date of experience: May 6, 2021
Colorado
3 reviews
0 helpful votes
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Easy shopping with a great sale price! Appears to be a quality product.

Date of experience: May 6, 2021
North Carolina
1 review
0 helpful votes
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Fun
May 5, 2021

Lots of styles and colors, easy to navigate. Hopefully the rugs are of good quality, I'll post again after they arrive.

Date of experience: May 5, 2021
California
1 review
0 helpful votes
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Rig selel
May 5, 2021

The website was easy to navigate. I found varies rigs to my liking that worked well in my yard. Delivery time was reasonable as well.

Date of experience: May 5, 2021
North Carolina
2 reviews
0 helpful votes
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So far, so good!
May 5, 2021

I just ordered the rugs, so I can only rate on my purchasing experience which was awesome. Easy to shop, big selection, great prices, and simple checkout process!

Date of experience: May 5, 2021
Oregon
1 review
0 helpful votes
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Patio Rug Search
May 5, 2021

Incredible variety of outdoor rugs available... shopping made easy!

Date of experience: May 5, 2021
Virginia
1 review
1 helpful vote
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Easy site to order and pay
May 5, 2021

Very good, easy to fill out order. Great choice colors. Great prices, plus a discount and free shipping

Date of experience: May 5, 2021
California
1 review
0 helpful votes
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Found it!
May 5, 2021

I was looking for a small (5') round rug for my entry in a light plain gray. Lots of rugs around that have imprints but I was looking for something that didn't conflict with my other area rugs. Right away the exact type of rug I was looking for came up in my search thru Rugs.com. So happy that they made it so easy for me!

Date of experience: May 5, 2021
Florida
1 review
0 helpful votes
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My first purchase
May 5, 2021

Fast! Espero recibir la compra de la alfombra rapido

Date of experience: May 5, 2021
Virginia
1 review
0 helpful votes
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Mrs
May 5, 2021

Had the size i was looking for and like the selections of designs and colors.

Date of experience: May 5, 2021
New York
1 review
0 helpful votes
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Rug Purchase-Great Design
May 5, 2021

Awesome selection and Price. We have Carpet Tiles in our office and we have a Leased space with polished concrete. The carpet matches our design very close.

Date of experience: May 5, 2021
Pennsylvania
2 reviews
0 helpful votes
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Rugs
May 5, 2021

I've bought in 3 rugs from them and I must say the quality is excellent my husband Eamon spilt koolaid on the one I just took a towel and damped up in there was no stain in it was read I was very impressed that it did not leave a mark I would highly recommend rugs.com to anyone

Date of experience: May 5, 2021
New Jersey
2 reviews
0 helpful votes
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First time purchase. We'll see
May 5, 2021

First time purchase. We'll see. Was a bit frustrated when I filtered and kept getting results from rugs that were unavailable. Once it's sold it should be removed. Even when I selected see similar rugs, the alternative selections weren't even close. I found something else that I like a lot but don't love as much as the two that were sold while I was shopping.

Date of experience: May 5, 2021