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Rugs.com has a rating of 4.7 stars from 6,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Easy to navigate the website. Called customer service before ordering. Gentleman was very helpful.
Haven't received the rug yet. But based on comments of other customers I thikI will be very pleased.
Ordering our second rug today. Was happy with quick shipping of the first rug. The colors were vibrant in a playful pattern, and it's been easy to care for. It really brightened our living room. The one I've ordered today is a completely different style, more elegant, and I'm looking forward to seeing how it will look in our room.
In terms of selection experience, I love the visual search options and the search recommendations ('more like this') as well. Thank you.
I already ordered 1 rug from rugs.com and had a great experience, shipped when advised, love the color and goes great with our decor. This is my 2nd order and this time a 10'x14' for living room. Can't wait to receive in the next few days.
It was very easy. They have great prices and a very large selection.
My husband and I were searching for outdoor rugs and came across rugs.com and gave it a try. We were also looking on wayfair. We appreciated the variety of rug options on Rugs.com and the customer service was fast and helpful. The prices with extra 10% off discount and free shipping also contributed to our decision to choose Rugs.com. Hopefully we will like the rugs that we selected. If not, it appears that Rugs.com has a hassle free return policy.
Wow fast and easy filter, sort select and order, thank you, I hope it arrives soon!
Easy shopping with a great sale price! Appears to be a quality product.
The website was easy to navigate. I found varies rigs to my liking that worked well in my yard. Delivery time was reasonable as well.
I just ordered the rugs, so I can only rate on my purchasing experience which was awesome. Easy to shop, big selection, great prices, and simple checkout process!
Very good, easy to fill out order. Great choice colors. Great prices, plus a discount and free shipping
I was looking for a small (5') round rug for my entry in a light plain gray. Lots of rugs around that have imprints but I was looking for something that didn't conflict with my other area rugs. Right away the exact type of rug I was looking for came up in my search thru Rugs.com. So happy that they made it so easy for me!
Awesome selection and Price. We have Carpet Tiles in our office and we have a Leased space with polished concrete. The carpet matches our design very close.
I've bought in 3 rugs from them and I must say the quality is excellent my husband Eamon spilt koolaid on the one I just took a towel and damped up in there was no stain in it was read I was very impressed that it did not leave a mark I would highly recommend rugs.com to anyone
First time purchase. We'll see. Was a bit frustrated when I filtered and kept getting results from rugs that were unavailable. Once it's sold it should be removed. Even when I selected see similar rugs, the alternative selections weren't even close. I found something else that I like a lot but don't love as much as the two that were sold while I was shopping.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097