Rugs.comReviews 6,352

Rug is not as it appears in advertisement, it's cheap and very thin. It doesn't lay flat keeps puckling, Waste of money, would have tried returning but because of the size it would have been too much trouble will not be purchasing anything from this company again..

We had previously purchased a 8 x 10 rug made of synthetic material, but was not satisfied as it always looked dirty. As such, we decided to purchase a jute rug. After shopping around, we choose to purchase it from Rugs.com. We purchased the 8 x 10 rug from their web site. The rug arrived in good condition, fast ship and fare price. We vacuumed both sides of the rug and found very little fiber, no dirt and no bugs. We are pleased with the quality of the rug and would purchase from Rugs.com again.

I had a good experience purchasing my rug. If I had read reviews before ordering (as I usually do), I would have been scared off and would have never ordered from this company. But I didn't read reviews because I had been online for hours researching rugs and when I found a rug that I really liked and it was available in the right size (6' x 6'), I jumped on it. I was hopeful that I would receive a good quality rug that looked like the picture and, long story short, I did. I also purchased a very nice 6 x 6 pad. I am using my carpet in a small bedroom where I will be installing a twin size Murphy bed. The bed will fold down in the middle of the carpet and provide a foot path on either side of the bed. I know some folks have found these rugs to be flimsy but I guess it depends on your expectations. I ordered a Persian rug, so I didn't expect a heavy, thick nap like you might get when you install a hefty wall-to-wall carpet. The fibers are short, full and soft, but it's not a "thick" carpet. You really need to use a good pad with these type of carpets for step comfort and carpet life. I have purchased similar, Persian-type carpets from brick and mortar stores and the thickness is much the same. Of course, the more money you spend, the higher quality you can expect, but I believe I got my money's worth on this transaction. I feel for the folks who have had difficult customer experiences with this company. I didn't have to deal with that, but I know how frustrating it can be. There seems to be many negative reviews for Rugs.com. If you're deciding whether or not to take a chance on them, I would advise carefully measuring your area, researching exactly what you want, and managing your expectations. Sometimes, glitches happen, like colors being off, or a rug just not working out the way you envisioned, and its important to have confidence in a company's customer service, so you'll need to assess whether (if need be) you're willing to spend the time and effort to work with their customer service to return a carpet, resolve a billing issue, etc.

This company is great to work with. Jeremy was so helpful. He was knowledgeable and pleasant to work with. I'll definitely use Rugs.com for my next purchase.