On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 6,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
Strait forward with a variety of prices and designs, the longest time was making up my mind. Also great that the shipping is free, being a senior on a budget this is important.
Great... easy to work with. Many selections to choose from and just the right sizes.
I was just browsing rugs because I wasn't sure exactly what I was looking for, but rugs.com had so many options that I was able to find what I didn't know I was looking for! The price was way less than I was anticipating paying too!
Always satisfied. Huge selection. Great prices. All sizes you could ever want or need.
I found the site very adequate of a textile site. The format was easy to navigate, and deals were highlighted. I would recommend the site to anyone with an area to layer with a quality rug.
Ordered 3 rugs for my office and it was a wonderful ordering experience.
Easy, clear and concise.
Website is very user-friendly. Easy to navigate around. Associates are responsive and well-qualified with the right information to answer critical questions. Thank you great job!
Great selection, patterns and colors. Great quality. So glad I found rugs.com after searching almost a year!
Have purchased from here before and had a great experience. They have lots of rugs to choose from. I was pleasantly surprised but the quality.
A lot to choose from. Easy check out. Glad I found this website.
I spent a few hours on Amazon looking for a simple blue square rug. Then I came here and found what I wanted in less than five minutes! Rugs.com is the best!
My experience was wonderful. I was able to look at and purchase very quickly.
Site was quick and easy to use. Liked the idea of the pop up offering help and a contact number. Thank you!
So I have been rug searching for at least a few months. I found one that I loved on Kohls, and kind of just sticking to stores I know. Anyways, it's sold out at kohl's, so I just Googled the rug and switched to shopping. This place popped up with an incredible price, 10% off AND the option to pay with Affirm. My home is going to be so happy, and I am super happy as well!
Easy to use... hope the delivered product looks as good as it does online
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097