Rugs.com has a rating of 4.7 stars from 5,794 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Good prices, waiting for item. The web site was easy to manage. Liked the drop down options.
I had purchased with many rugs from them and have been very pleased with every single one of them. Lots of variety and many many many different sizes. Also pleased with the shipping time
Great prices and fast shipping along with quality and selection. You are my "go to" for area rugs!
It is second time that I preached the rugs are the same as the photo
Every time I order a rug (yes multiple) the rug is delivered fast and is exactly how the picture looks but better. I will always order my rugs from here!
I have bought several rugs from here, love everyone of them, all truly beautiful good quality rugs
Waiting for ordered product, but so far speedy set up and accurate information
Excellent choices. Reasonable pricing. This website was very easy to navigate, I've it 4 stars because I have not received the rug yet. Shipping and delivery will be the most important to me. Thank you.
Can't really give a review. Just made my purchase and First time buying from this company. Website was super easy and pics were very detailed Hope rug is good as it's pic
First time purchasing from this site. Very easy process. Customer service reps kept checking on me to make sure I did not have questions. I like that. Will be purchasing again soon.
Excellent selection, fast response to questions, so easy to order. I've been on with a different place for something going on 3 hours now. This entire transaction took about 2 minutes.
Easy to use website. Like being able to pay with Venmo. Good selection.
Strait forward with a variety of prices and designs, the longest time was making up my mind. Also great that the shipping is free, being a senior on a budget this is important.
Great... easy to work with. Many selections to choose from and just the right sizes.
The rug is absolutely beautiful. My neighbors keep coming over to look at it. I just ordered a round one for under my table and one for my kitchen
I was just browsing rugs because I wasn't sure exactly what I was looking for, but rugs.com had so many options that I was able to find what I didn't know I was looking for! The price was way less than I was anticipating paying too!
Always satisfied. Huge selection. Great prices. All sizes you could ever want or need.
I found the site very adequate of a textile site. The format was easy to navigate, and deals were highlighted. I would recommend the site to anyone with an area to layer with a quality rug.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097