Rugs.com Reviews Summary
Rugs.com has a rating of 4.7 stars from 5,800 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Have not received them yet, just order but was very happy with web site and color selection. Cannot wait hardly to get them and see how they look.
I've used Rugs.com for several orders now and have never been disappointed! The website is SSSooooo easy to navigate and find what you are looking for. The checkout, confirmation and tracking is fast and simple. The products show up on time and are exactly what you anticipated. The outdoor rugs are fabulous too. And yep, the prices are indeed awesome!
I have ordered a few rugs from this site and have been very happy with the quality and delivery!
Exactly what I have been searching for. I have searched so many places and sites but nothing spoke to me and the scheme of my new house. I have waited so long and everything had to be perfect and I found that here. Thank you for having such a wide variety of rugs.
Ordered a rug that had amazing reviews on their website. When I received the rug (and it was in a timely manner) the fringe on both sides of the rug were all different lengths (see pics, it is ridiculous). I kept getting emails to review rugs.com so I finally did expressing my surprise at all of the good reviews and wondering how I could be the only one this happened to. I received an email saying my review was received and reviewed, yet my review can be found nowhere on their site. INTERESTING. Now it's starting to all make sense. I was able to talk to customer service through email who sent me a shipping label to return. He also ensured it was not the quality of the rug and I would not see this in another rug if I repurchased (HA -- definitely not repurchasing anymore). Cost $12 to buy a tarp to roll the rug with and there were so many demanding instructions for the return that could cause you to not receive a refund or a deduction in the refund I am getting really nervous. After doing some digging and seeing others have add problems with this site too, I know this is not the end of my troubles with rugs.com... just waiting on that refund... I am so disappointed, angry and feeling really scammed. I HATE that companies can get away with this BS.
So far so good ordering. Have not rvcd rugs yet. Hope the rugs are as nice as the pictures
Good prices.
Website is very intuitive, easy navigation and website is FAST loading photos or changing sizes. I hesitated to buy a rug that's a "bit wild" for me, as it's sometimes hard to imagine color and pattern online, but I really wanted something that was FUN this year (just sayin')!... My "wild side" totally kicked in when I saw their generous shipping and return policy. Very Impressed with order process so far. Wish me luck. I'll post a photo if it works out, as I am hoping!
They offer filters so you can narrow down your search amongst their thousands of products, but they dont apply them at all no matter how many you select, requiring you to spend hours and hours of your time sifting through product to ensure you're getting what you want and also the best price. Some products are listed numerous times by different colors even though they have multiple color options available to select by product. If their filters worked properly, they could fix that issue, instead of listing all of the different colors separately and showing them in the SAME SEARCH even when I did not want that color. Overall, the site is chaos and it took me days to get my product because I felt so overwhelmed by the task. Almost didn't even end up purchasing here because of it, and to be honest, I probably never will again if I can help it.
Good, however wanted to order additional rug. Had to relocate in.
Shopping was a breeze, hard to say about the product, till it arrives.
I was looking for kitchen runners, which I found. I also found the perfect runners for my hallway and entrance way, which led me to an area rug for my living room. They have so many styles and sizes. You can spend hours going through all the types and styles they have and they have many sizes for each rug. I was amazed. I will definitely check out this site again.
Excellent service! Found my exact size in a color that will match decor.
In the past three and one-half years, I have purchased eight rugs - most of them from rugs.com. The rugs are good quality, and the colors/patterns are prettier in person than in the online pictures! Those who visit comment that I have the "prettiest rugs," and ask where I find such unusual ones! The rugs arrive in a timely fashion.
Love the selection and the pricing! Site is easy to navigate. Shipping was as expected, if not sooner.
I like your chat bot. I was on the fence about what to order but it popped up that there is free 30-day return. So that helped me make a decision and make the purchases I just made.
Very easy to fulfill my order. Hoping it artives soon, but have been asdurex the company does what it can in such a crazy time. Thank you
Rugs.com makes it easy to find the perfect rug! Super fast shipping is a plus. I'm always happy with my purchases!
Great selection, both style and sizes! Found just what I needed.
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- Chester, SC, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members