Rugs.com Reviews Summary
Rugs.com has a rating of 4.7 stars from 5,801 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
I purchased a rug. When it did not arrive with the non-slip runner i went on the site and chatted with customer service. She apologized for me not receiving the email telling me the rug was not available. She then explained she would send me an email to receive a replacement up to $50 above the price of the original rug. The credit was on my account moments later. I ordered a new rug and it looks better then the one I originally ordered.
Lots of choices, easy to order. Love it! Second rug we've ordered and we will be back.
Their website could not be any easier to use, the rugs are gorgeous and the prices unbelievable!
I love your company, prices, speedy shipping and delivery! I haven't opened the rug I ordered as yet. It is for our entryway and right now it is storming like crazy. I'll wait until the bad weather passes. I know it will be just beautiful. Thank you so much!
All the filters and room visual made it easy to find exactly what I was looking for.
The time it took to order was excellent, dis not have any issues. So many beautiful choices. This was our second time ordering from this company
Easy to find exactly what I was looking for. Easy to order and price is great.
New Customer...
Thanks, Chevonne for being there and helping facilitate my first order...
Hopefully
The beginning of a continuing and mutually beneficial Freindship!
Everything was easy to use and selection was also easy
Great prices and exceptional customer service!
A++++++++++
Easy website to navigate. Love that you can get a virtual look at what the rug will look like in your room. Just ordered 2 rugs & have yet to receive & choose which one to keep, but free shipping & free returns make it a no brainer to order multiple styles.
Very nice customer service representative. Easy to use website and I found exactly what I wanted; it was also on sale!
A lot of sizes, colors and styles. Very pleased with all the options!
Rugs. Com has a large array of interesting rugs. Costumer service is great and they make returns easy. But this site badly needs to add a saved items category to the shopping cart, as every other large website has. I wanted to order several rugs in different sizes as soon as I checked the color on the one small one I just ordered. But I had to empty my cart to order one rug. Very frustrating.
This is my second purchase from Rugs.com this month. The photos, descriptions and options are fantastic. And, although i haven't had to use it, the return policy makes it much easier to give it a shot. I'll be back!
Very easy. You have now made this very unpleasant and I certainly do. Not feel like counting.
I would have like it better if notified of progress of shipping. Great quality a beautiful
Customer service is super and the quality of the rugs I've bought is fantastic. I tell everybody
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- Chester, SC, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members