Rugs.com Reviews Summary
Rugs.com has a rating of 4.7 stars from 5,882 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Oddly, my rug was delivered folded instead of rolled. There are knots and creases throughout the 9'x12' area. I'm not a happy camper.
Very easy site to navigate with tons of products to chose from.
I spent hours looking through rugs and loved being able to put them into my favorites while searching. It was a long but pleasant shopping trip and I didn't even have to leave my couch! YAY!
I have only great experience with rug.com I have bought 6 rugs and I really like them all
The website is extremely easy to use. Service was quick and easy. Love that they have a phone number you can call. There return policy is amazing. Bottom line, there is no risk ordering from this company.
I have enjoyed many rugs purchased from Rugs.com They are my first choice when buying numerous large room-sized rugs. Very happy with all my purchases.
Great service...quick responses...have ordered from here previously.
Shopping and purchasing processes were simple and efficient. Rugs.com allowed me to choose what I was looking for: color, size and price, and I was shown my options. The carpets that met my criteria were then easy to view and narrow down what I liked. A few minutes later I had made my choice! No stress! The price was right and the checkout process was a breeze. Thanks Rugs.com!
Now we'll see how delivery goes.
Excellent! Easy to navigate with a wide selection.
Beautiful Rugs! Excellent service, Fast delivery. Highly recommend.
Found some rugs for a great price! Thank you. Looking forward to seeing these rugs in my home!
Love my rugs!
Ordered 2 more after my first one.
I ordered the wrong color so had to return.
Reordered. Can't wait to get them!
I purchased a 6' x 9' rug last Christmas as a gift. Wanted to add a runner of the same type, but had difficulty navigating the website, so I called the customer service number. Mark helped me locate the runner rug, gave me an SKU # and I was able to complete the order. Nice to have a human assist in a problem.
Easy transaction! I was very satisfied with finding the rug I need at a very reasonable price! Thank you
Ordering was a cinch…. Runners look attractive and extremely reasonable prices. Now the test begins….checking quality upon arrival.
Rugs.com had the largest selection of odd-size runners, which is what I was looking for. Price was fair and shipping was fast!
So easy to browse the rugs on internet. Then you can see how the rugs would look in your kitchen, love that option. Can't wait until the come in time to update with a pretty blue for summer 💙
Very extensive collection. Customer service was very quick to answer the questions I had.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members