business logo of Rugs.com

Rugs.comReviews 5,876

4.7
How would you rate Rugs.com?
grey star
grey star
grey star
grey star
grey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,876 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 3 days
Missouri
1 review
0 helpful votes
Follow Connie R.
Unfollow Connie R.
Send Message
Share Review
Report Review

Good so far
February 22, 2025

So far so good. Just placed order. Haven't seen the product yet.
Will review when I receive.

Date of experience: February 12, 2025
California
1 review
0 helpful votes
Follow Suzanne S.
Unfollow Suzanne S.
Send Message
Share Review
Report Review

Large Area Rug
February 22, 2025

Love, Love, Love the ability to take a photo of our room and see the carpet in the room. It helped to make our decision. Thank you!

Date of experience: February 12, 2025
North Carolina
1 review
0 helpful votes
Follow Monica S.
Unfollow Monica S.
Send Message
Share Review
Report Review

Very simple to navigate with!
February 22, 2025

It was so easy! You see the pretty rug that you want and the buying experience was quick and painless and I should have my gorgeous colored new area rug soon!

Date of experience: February 12, 2025
California
1 review
0 helpful votes
Follow JOHN C.
Unfollow JOHN C.
Send Message
Share Review
Report Review

Cumbersome
February 22, 2025

The purchase portion of the site is cumbersome when trying to receive a bank credit

Date of experience: February 12, 2025
California
1 review
0 helpful votes
Follow Barbara L.
Unfollow Barbara L.
Send Message
Share Review
Report Review

Great customer service
February 22, 2025

Had to return rug & pad. No problem. I needed return labels by snail mail which they provided. All customer service people were easy to deal with.

Date of experience: February 12, 2025
Virginia
1 review
0 helpful votes
Follow Gloria H.
Unfollow Gloria H.
Send Message
Share Review
Report Review

Quick process
February 22, 2025

Waiting to see quality of the rug I just purchased … other company rugs have been sparse and not good quality for daily wear and tear!

Date of experience: February 12, 2025
Connecticut
1 review
0 helpful votes
Follow Wilfredo R.
Unfollow Wilfredo R.
Send Message
Share Review
Report Review

Payment process
February 21, 2025

I was trying to use my bank account as it stated that I will receive 5$ for linking my account, but it was experiencing a process error.

Date of experience: February 11, 2025
Illinois
1 review
0 helpful votes
Follow Dana P.
Unfollow Dana P.
Send Message
Share Review
Report Review

Great selection
February 21, 2025

Love to order my inexpensive, but adorable Rugs on Rugs.com!

Date of experience: February 11, 2025
Louisiana
1 review
0 helpful votes
Follow james r.
Unfollow james r.
Send Message
Share Review
Report Review

Awesome
February 21, 2025

Wonderful, quick and easy. Got TURKISH made (high quality) rugs and runners for my entire house that have wooden floors and need carpet runners and rugs. Exactly the designs i wanted, quick and easy all at the convenience of the computer at my desk. Shipping out soon, great prices too!
Glad i finally took the time to shop at Rugs.com great experience

Date of experience: February 11, 2025
Florida
1 review
0 helpful votes
Follow James K.
Unfollow James K.
Send Message
Share Review
Report Review

The best rugs
February 21, 2025

I can always count on you guys to have the best rugs have the best price. And who can complain about free delivery

Date of experience: February 11, 2025
South Carolina
1 review
0 helpful votes
Follow Yvette S.
Unfollow Yvette S.
Send Message
Share Review
Report Review

Nice!
February 21, 2025

This company Rugs.com is so easy to use and have so many to choose from.
This is my 4th purchase and I am so happy with the products and the service.

Date of experience: February 11, 2025
New Mexico
1 review
0 helpful votes
Follow Deborah M.
Unfollow Deborah M.
Send Message
Share Review
Report Review

Grab a rug during clearance time!
February 21, 2025

Easy web site, love the see the rug in your room. Great experience.

Date of experience: February 11, 2025
New York
1 review
0 helpful votes
Follow Susan N.
Unfollow Susan N.
Send Message
Share Review
Report Review

Easy process
February 21, 2025

Simple and easy to look at and select available options.

Date of experience: February 11, 2025
Virginia
1 review
0 helpful votes
Follow Janet P.
Unfollow Janet P.
Send Message
Share Review
Report Review

Great experience!
February 21, 2025

This company and service team are phenomenal! They made everything so easy with the great site(lots of filters) and fast delivery. Have ordered 3 rugs!

Date of experience: February 11, 2025
North Carolina
1 review
0 helpful votes
Follow Eric W.
Unfollow Eric W.
Send Message
Share Review
Report Review

Great
February 20, 2025

Easy to find a quality hearth rug to protect my floors

Date of experience: February 10, 2025
Ohio
1 review
0 helpful votes
Follow Ivan G.
Unfollow Ivan G.
Send Message
Share Review
Report Review

Folded not Rolled
February 18, 2025

Oddly, my rug was delivered folded instead of rolled. There are knots and creases throughout the 9'x12' area. I'm not a happy camper.

Date of experience: February 7, 2025
Wisconsin
1 review
0 helpful votes
Follow SUZANNE G.
Unfollow SUZANNE G.
Send Message
Share Review
Report Review

So many choices and colors!
February 16, 2025

Very easy site to navigate with tons of products to chose from.

Date of experience: February 6, 2025
Illinois
1 review
0 helpful votes
Follow Lola C.
Unfollow Lola C.
Send Message
Share Review
Report Review

Shopping Experience
February 16, 2025

I spent hours looking through rugs and loved being able to put them into my favorites while searching. It was a long but pleasant shopping trip and I didn't even have to leave my couch! YAY!

Date of experience: February 6, 2025
Illinois
1 review
0 helpful votes
Follow Linda W.
Unfollow Linda W.
Send Message
Share Review
Report Review

Great rugs
February 16, 2025

I have only great experience with rug.com I have bought 6 rugs and I really like them all

Date of experience: February 6, 2025
West Virginia
1 review
0 helpful votes
Follow Sarah M.
Unfollow Sarah M.
Send Message
Share Review
Report Review

Superior customer service.
February 16, 2025

The website is extremely easy to use. Service was quick and easy. Love that they have a phone number you can call. There return policy is amazing. Bottom line, there is no risk ordering from this company.

Date of experience: February 6, 2025