Rugs.com has a rating of 4.7 stars from 5,875 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Shop at home is the way to live your best life! Thank You!,
Great selection! The prices seemed competitive and lots of options.
It was very easy to order this size of carpet. We needed it for our kitchen nook table.
Rugs.com makes it very easy to see how the product looks in total and how it will look in your space. All of my questions were answered on the user-friendly site before I could ask. I've very happy with my experience and am sure I'll be equally happy with my purchase.
Having no success looking for a 5x7 rug that I liked...I stumble upon Rugs.com. Their selections of that particular size rug was very generous. I found the perfect one that suits my decor and am very excited for it's arrival. So...selections if wonderful. Will come back later for delivery and service if there are problems.
I am always happy when I find exactly what I am looking for! I am a designer and artist and sometimes because of that I always look for something not ordinary...Rugs.com always has such great selections! Something for everyone's tastes.
Excited to get my new colorful rug for my art studio!
There are so many good designs and affordable prices
Gave it 4 stars instead of 5 because I'd like to see the approximate shipping time during the ordering process.
It was easy & quick to order. I've ordered from Rugs.com before & been very pleased.
Employees tried to help. Still couldn't tell me delivery dates and arrivals for 1300 dollar order. One 2x6 area rug delivered, color does not match whats in online pictures
Easy peasy, great price i fell in love with the bright colors, i have fiesta ware dishes this rugmatches perfectly with my colorful decor,
I was able to find a good size and see how it would look in my room. I like that!
Easy site to navigate. Great selections and sizes beautiful colors and patterns
Had trouble finding wool rugs but choose all cotton. Many choices.
First time using enjoyed options and price.Very easy to order nice variety that the options of returning within a certain period of time
Easily found what I was looking for. Color, shape and size. Great variety of rugs, great prices!
I loved that you can search by almost anything and then filter by so many categories. It helped narrow down so many options and made it feel less overwhelming.
Great quality rugs with an awesome inventory to select from at reasonable pricing!
So far so good. Just placed order. Haven't seen the product yet.
Will review when I receive.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097