Rugs.com has a rating of 4.7 stars from 5,875 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
I have had excellent experiences buying really durable and beautiful, long-lasting rugs from Rugs.com. Outstanding!
I ordered three or four rugs for my new house and I am in love with and everyone asked "Where did you get those rugs" Of course I told them Rugs.com! Thank you
We always are satisfied with the product and the price.
Very pleased, very lovely rug, it's going to add class to my living room space
Easy to order for sizes listed! Good sized pictures to choose from!
I was able to find what I was looking for easily and the payment processing went smoothly.
Very efficient site from which to order! I like the feature which allowed me to see the rug in my room.
Ordered rugs from Rugs.com several times. Always great quality at a fair price!
So easy to shop on this site. I love the fact that my purchase goes they Amazon.
This is probably the 8th rug I have purchased from the company. The quality and coastal pattern selections are beyond compare. I especially like the size selection in each pattern. Other companies never seem to have every pattern in every size but rugs.com always does and appreciate that.
I have made purchases on this site many times. It is always easy and quick! The hardest time I have is choosing between all the beautiful rugs.
Can not get a return label online. Called customer service and it will take 24 hours to get 1. There are alot of stipulations to returning this rug that I thought was supposed to be a "free return". Since it is a 9 x 12 Fed X considers it oversized and it is making it very difficult to return. I may not even get my full refund! If the colors in the description were the actual colors of the rug I would not have bought it in the 1st place
Ok!like the color, hope I get it soon.it was very easy to order. I have ordered before.
Nice and easy great price easy ordering great description
Very fast and easy which made this purchase a pleasure.
I decided to purchase a beautiful 2x6 rug from your company because it was easy to view how it will look in the room. That is a fabulous feature for online shopping for rugs. Thank you.
Great website experience with easy navigation with lots of product information along with plenty of images.
Checked to match a previous order. I was very satisfied with my chat experience.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097