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Rugs.comReviews 5,875

4.7
How would you rate Rugs.com?
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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,875 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 3 days
Washington
1 review
0 helpful votes
Follow Barb K.
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I have had excellent experiences buying really durable and beautiful, long-lasting rugs from Rugs.com. Outstanding!

Date of experience: February 27, 2025
South Carolina
1 review
0 helpful votes
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Satisfied customer
March 9, 2025

I ordered three or four rugs for my new house and I am in love with and everyone asked "Where did you get those rugs" Of course I told them Rugs.com! Thank you

Date of experience: February 27, 2025
New York
1 review
0 helpful votes
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Outdoor Rug
March 9, 2025

We always are satisfied with the product and the price.

Date of experience: February 27, 2025
New York
1 review
0 helpful votes
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Animal print rug
March 9, 2025

Very pleased, very lovely rug, it's going to add class to my living room space

Date of experience: February 27, 2025
Maine
1 review
0 helpful votes
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New Spring do over!
March 8, 2025

Easy to order for sizes listed! Good sized pictures to choose from!

Date of experience: February 26, 2025
Virginia
1 review
0 helpful votes
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Smooth Purchase
March 8, 2025

I was able to find what I was looking for easily and the payment processing went smoothly.

Date of experience: February 26, 2025
Ohio
1 review
0 helpful votes
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New kitchen runner
March 8, 2025

Very efficient site from which to order! I like the feature which allowed me to see the rug in my room.

Date of experience: February 26, 2025
Illinois
1 review
0 helpful votes
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Rugs.com
March 8, 2025

Ordered rugs from Rugs.com several times. Always great quality at a fair price!

Date of experience: February 26, 2025
Georgia
1 review
0 helpful votes
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Rugs
March 8, 2025

Easy, its the second time ordering from them and I love there rugs.

Date of experience: February 26, 2025
California
1 review
0 helpful votes
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Shop with ease
March 8, 2025

So easy to shop on this site. I love the fact that my purchase goes they Amazon.

Date of experience: February 26, 2025
Maryland
1 review
0 helpful votes
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This is probably the 8th rug I have purchased from the company. The quality and coastal pattern selections are beyond compare. I especially like the size selection in each pattern. Other companies never seem to have every pattern in every size but rugs.com always does and appreciate that.

Date of experience: February 25, 2025
Colorado
1 review
0 helpful votes
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Great experience
March 7, 2025

I have made purchases on this site many times. It is always easy and quick! The hardest time I have is choosing between all the beautiful rugs.

Date of experience: February 25, 2025
California
1 review
0 helpful votes
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Helpful
March 6, 2025

All questions were answered in the chat by a person :)

Date of experience: February 24, 2025
Arkansas
1 review
0 helpful votes
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Return policy
March 5, 2025

Can not get a return label online. Called customer service and it will take 24 hours to get 1. There are alot of stipulations to returning this rug that I thought was supposed to be a "free return". Since it is a 9 x 12 Fed X considers it oversized and it is making it very difficult to return. I may not even get my full refund! If the colors in the description were the actual colors of the rug I would not have bought it in the 1st place

Date of experience: February 23, 2025
Maryland
1 review
0 helpful votes
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Blue
March 2, 2025

Ok!like the color, hope I get it soon.it was very easy to order. I have ordered before.

Date of experience: February 20, 2025
Texas
1 review
0 helpful votes
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Great review
March 2, 2025

Nice and easy great price easy ordering great description

Date of experience: February 20, 2025
Georgia
1 review
0 helpful votes
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Rugs purchased
March 2, 2025

Very fast and easy which made this purchase a pleasure.

Date of experience: February 20, 2025
Connecticut
2 reviews
0 helpful votes
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Best online site to purchase rugs
March 2, 2025

I decided to purchase a beautiful 2x6 rug from your company because it was easy to view how it will look in the room. That is a fabulous feature for online shopping for rugs. Thank you.

Date of experience: February 20, 2025
New York
1 review
0 helpful votes
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Great website experience with easy navigation with lots of product information along with plenty of images.

Date of experience: February 20, 2025
Missouri
1 review
0 helpful votes
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CHAT
March 1, 2025

Checked to match a previous order. I was very satisfied with my chat experience.

Date of experience: February 19, 2025