Rugs.com has a rating of 4.7 stars from 5,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, free shipping and great selection. Rugs.com ranks 1st among Carpets sites.
Great selection with a wide variety of sizes. Very affordable compared to retail prices!
Great variety/ selection. Easy to use website. I will be back!
Very happy with rug looks better than I expected. Fast delivery, come on great condition
Easy navigation and checkout. Very happy. Looking forward to our new rug
Easy ordering... good detail and choices... did not receive rug yet,, we will see
So many choices but we decided this was best for our decor
Found exactly what I needed! Love this site. The prices are very affordable.
Nice easy real feed back when I will received my carpet.
Easily accessible enjoyable shopping experience would shop again
Wish it had a deliver date when you pay.or i would have gave 5 stars
Very easy ordering and immediate discounts.
Looking forward to receiving my rug
Great prices and exceptional customer service!
A++++++++++
Easy ordering. Nice tool to see carpet in your own room.
Great so far Excited to get rug will purchase more rugs
A lot of sizes, colors and styles. Very pleased with all the options!
Great sale easy to find what I was looking for. Thank you
Excellent selection and easy to use website. Hopefully delivery will be soon!
Nothing but excellent experience! The rugs are beautiful.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097