business logo of Rugs.com

Rugs.com

Overview

Rugs.com has a rating of 4.7 stars from 5,570 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, free shipping and great selection. Rugs.com ranks 1st among Carpets sites.

service
159
value
178
shipping
177
returns
61
quality
153
This company responds to reviews on average within 7 days
How would you rate Rugs.com?
grey star
grey star
grey star
grey star
grey star
Massachusetts
2 reviews
0 helpful votes
Follow Sue O.
Unfollow Sue O.
Send Message
Share Review
Report Review

Colorful rugs
August 26, 2021

Easy to shop and visualize how the rug would look in your home.

Date of experience: August 26, 2021
Texas
1 review
0 helpful votes
Follow michael B.
Unfollow michael B.
Send Message
Share Review
Report Review

Not sure
June 9, 2021

Shopping was a breeze, hard to say about the product, till it arrives.

Date of experience: May 10, 2021
Florida
1 review
0 helpful votes
Follow Ellen O.
Unfollow Ellen O.
Send Message
Share Review
Report Review

Great selection - great prices
August 28, 2021

Fun and easy to navigate website. Recommend visiting Rugs.com.

Date of experience: August 28, 2021
Nebraska
1 review
0 helpful votes
Follow Joy I.
Unfollow Joy I.
Send Message
Share Review
Report Review

Easy
May 9, 2021

Very usable and easy website. A lot to select from.

Date of experience: May 9, 2021
Washington
1 review
0 helpful votes
Follow Janice P.
Unfollow Janice P.
Send Message
Share Review
Report Review

Had to out my information in several times very irritating.

Date of experience: May 9, 2021
Nebraska
1 review
0 helpful votes
Follow christine K.
Unfollow christine K.
Send Message
Share Review
Report Review

Super cute rug at a great price
November 10, 2021

Purchasing a rug on rugs.com was super easy. I can't wait to get it!

Date of experience: November 10, 2021
Arizona
1 review
0 helpful votes
Follow Pauletta T.
Unfollow Pauletta T.
Send Message
Share Review
Report Review

Great
September 29, 2021

I am pleased with the different options on my area rug hunt.

Date of experience: September 29, 2021
Pennsylvania
1 review
0 helpful votes
Follow Joy D.
Unfollow Joy D.
Send Message
Share Review
Report Review

Shag area rug purchase
November 9, 2021

Easy... had exactly the sizes & style I wanted. Highly recommend

Date of experience: November 9, 2021
Georgia
1 review
0 helpful votes
Follow Alex L.
Unfollow Alex L.
Send Message
Share Review
Report Review

Great selection
August 5, 2021

Great selection and easy to use site. Good prices too!

Date of experience: August 5, 2021
Washington
1 review
0 helpful votes
Follow Mark J.
Unfollow Mark J.
Send Message
Share Review
Report Review

Great rug at a great price
October 6, 2023

Smooth experience overall. Shipping could have been faster but otherwise no complaints.

Date of experience: October 6, 2023
Maryland
1 review
0 helpful votes
Follow Suz Q.
Unfollow Suz Q.
Send Message
Share Review
Report Review

Fast and easy to order!
August 2, 2021

Found what I was looking for in minutes, right color and size.

Date of experience: August 2, 2021
Georgia
1 review
0 helpful votes
Follow Irene M.
Unfollow Irene M.
Send Message
Share Review
Report Review

Efficient process
November 10, 2021

Shopping online was so easy and selections were good.

Date of experience: November 10, 2021
Texas
1 review
0 helpful votes
Follow Michele V.
Unfollow Michele V.
Send Message
Share Review
Report Review

Rug purchase
October 30, 2021

Very pleasant and user friendly. Lots of viewing angles heightened my experience.

Date of experience: October 30, 2021
Illinois
1 review
0 helpful votes
Follow Patricia U.
Unfollow Patricia U.
Send Message
Share Review
Report Review

Excellent
October 27, 2021

I haven't had an experience yet first time customer.

Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2021
Virginia
1 review
0 helpful votes
Follow Paulette A.
Unfollow Paulette A.
Send Message
Share Review
Report Review

Prompt and easy
September 17, 2023

I rarely order anything but this experience was wonderful

Date of experience: September 17, 2023
Illinois
1 review
0 helpful votes
Follow Melissa O.
Unfollow Melissa O.
Send Message
Share Review
Report Review

Top Notch customer service.
September 16, 2023

Very happy with this purchase and Rugs,com customer service. Their chat option is great. Thank you!

Date of experience: September 16, 2023
Texas
1 review
0 helpful votes
Follow Amy L.
Unfollow Amy L.
Send Message
Share Review
Report Review

Easy to find what I was looking for at a great price

Date of experience: September 24, 2023
Illinois
1 review
0 helpful votes
Follow Zach T.
Unfollow Zach T.
Send Message
Share Review
Report Review

Easy to order
September 13, 2023

Great website, waiting on my rugs... can't wait to get them!

Date of experience: September 13, 2023
Mississippi
1 review
0 helpful votes
Follow Angela Q.
Unfollow Angela Q.
Send Message
Share Review
Report Review

Nice
September 30, 2021

Liked the way it let me see how rug would look in rm

Date of experience: September 30, 2021
Indiana
1 review
0 helpful votes
Follow bill T.
Unfollow bill T.
Send Message
Share Review
Report Review

Lots of great choices
May 28, 2022

Second purchase from this site good experience. Will continue to be a customer

Date of experience: May 28, 2022