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Rugs.com has a rating of 4.7 stars from 6,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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So far it's been really great. My rug was delivered today haven't unwrapped it yet. It was delivered very fast. I also ordered an area rug in the same pattern a few minutes ago. The order was placed fast and very easy.
Ordering tbe rug was a breeze. Thank you very much.
I was very pleased with the rugs! Thank You The colors and quality of the rugs are great! The delivery was remarkable. I couldn't believe they were arrived that fast! This Is the reason for me to order more! I hope I Love them as much as the first ones!
This is my second time shopping at this site and have had a great experience both times!
I'm so thrilled with our purchase and the amazing deal that I couldn't resist grabbing another for a different room. So excited!
SUPERB COMPANY! SUPERB CHOICES! SUPERB SERVICE! I DID BUSINESS WITH YOU THE OTHER YEAR, AND YOU WERE WONDERFUL THEN AS YOU ARE WONDERFUL NOW!
Hubby and I have been searching for a rug with some purple in it forever! Found the PERFECT rug on rugs.com at a great price. I can't wait to see it! I also like the free return if it doesn't work.
Easy to navigate. Found what I wanted immediately! Very user friendly experience.
Easy, great prices and fast delivery. Will shop this site again.
I know what I need, I enter the details and Rugs.com does the rest at a price that makes the entire experience a pleasure.
Online ordering is fast and easy. Ordered a matching rug for the family room to unify the space, so the feature to take a photo of the space with the selected rug was very helpful.
Really wonderful and varied selection of rugs. Fair Price. Good tools on the website to view the rugs in various up-close and in room options to view.
Buying our 2nd rug from Rugs.com. First one feels and looks great. Performance pad adds to a feeling of richness. Highly recommend their products.
We were looking for an outdoor rug for our new deck. We found exactly the right one at rugs.com. And the price was astonishing! We've purchased a number of rugs here and have always been pleased with the ease of finding exactly what we wanted, the quick delivery and the quality of the rugs. We'll always look here first when we need a rug!
Easy for the most part good value bought a rug from them a while back
Enjoyed shopping from the comfort of my couch. The selection and prices offered several options.
Have always had a great experience. Will order from them again. I have ordered several times and have always been happy.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097