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Rugs.com has a rating of 4.7 stars from 6,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I am very excited about the rug I just purchased. And going through Affirm was very easy and straight forward.
Love the way you can take a photo of your room and import the desired rug into the frame. Really gives you an idea of what the rug will actually look like in the space.
The rugs were very good quality I was happy with them once they came.
Just ordered my new rug and the process was easy and fast. I'm giving 5 stars as of now and hope that this will carry thru the entire process. The rug looks beautiful and is on sale so that was a great incentive to purchase. If it is as nice as it seems to be, I will be ordering another for my bedroom.
Experience was nice, just looking at the rugs I ordered one and now is saying could be delayed. That doesn't make me very happy, I was excited to get it. Please keep me notified by using my email. Thanks... Hopefully I will get it very soon.
Sight is very easy to use! A lot of colors and styles to choose from. The whole process took 5 minutes.
I've used rugs USA on several occasions all have been good experiences. Never returned anything yet. Looking forward to my new rug.
This was my first purchase with rugs.com and it was very quick and easy, everything was clearly presented and I didn't have to 'hunt' for the shipping address is different from billing address area
Easy as pie. Awesome website and very nice rugs. I hope the rugs are nice. Thank you
I have now ordered 2 rugs from this company and have never been so happy about product and how it transforms my place
Previously ordered and received the 5'3 hexagon area rug. We waited a few months to make sure we were happy with it and decided to order the 2' x 6' matching runner. Rugs.com has the best variety we've found. They have an extensive collection with many unique styles. Easy online purchase and fast delivery options. We have not had a return or service experience.
Easy way to view rugs and even see them in the room your looking to place them ordering has been seamlessly
Good product and fast delivery, on time, no fuss. Easy to order also
Great selection on the website. Several views to see the products.
Customer service very helpful, knowledgeable & patient
My wife and I have been trying to find a rug to go under our new coffee table in the family room. The rugs.com website made it easy to narrow our search and even list the colors in the carpet. After 2 weeks of searching stores and websites, we finally found a rug that we could agree on. With free returns, this makes the decision making process easy. We can now agree on a carpet to try. Next up is kitchen and bathroom carpet choices.
So many colors and styled to choose from. It's hard to make a decision.
I found several that I like.
It was funny, my wife and I were talking about buying a rug. I was on Weather Channel app and saw the ad. We found exactly what we wanted instantly. Nice assortment of sizes too. Was able to take photos and see what it would look like in our room.
Will check you out again when we need another rug and definitely recommend to others
Its nice to be able to filter and actually get what you ask for.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097