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Rugs.comReviews 6,352

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 1 day

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Minnesota
1 review
0 helpful votes
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Went smoothly
August 22, 2021

I am very excited about the rug I just purchased. And going through Affirm was very easy and straight forward.

Date of experience: August 22, 2021
Florida
1 review
0 helpful votes
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Great way to view rugs
August 22, 2021

Love the way you can take a photo of your room and import the desired rug into the frame. Really gives you an idea of what the rug will actually look like in the space.

Date of experience: August 22, 2021
Nevada
1 review
0 helpful votes
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They were good quality
August 22, 2021

The rugs were very good quality I was happy with them once they came.

Date of experience: August 22, 2021
Rhode Island
2 reviews
0 helpful votes
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So far so good!
August 22, 2021

Just ordered my new rug and the process was easy and fast. I'm giving 5 stars as of now and hope that this will carry thru the entire process. The rug looks beautiful and is on sale so that was a great incentive to purchase. If it is as nice as it seems to be, I will be ordering another for my bedroom.

Date of experience: August 22, 2021
Illinois
1 review
0 helpful votes
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Shipping may be delayed
August 22, 2021

Experience was nice, just looking at the rugs I ordered one and now is saying could be delayed. That doesn't make me very happy, I was excited to get it. Please keep me notified by using my email. Thanks... Hopefully I will get it very soon.

Date of experience: August 22, 2021
Massachusetts
1 review
0 helpful votes
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Easy purchase!
August 22, 2021

Sight is very easy to use! A lot of colors and styles to choose from. The whole process took 5 minutes.

Date of experience: August 22, 2021
Florida
1 review
0 helpful votes
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Always fast and great selection
August 22, 2021

I've used rugs USA on several occasions all have been good experiences. Never returned anything yet. Looking forward to my new rug.

Date of experience: August 22, 2021
Tennessee
1 review
0 helpful votes
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Great ordering process
August 22, 2021

This was my first purchase with rugs.com and it was very quick and easy, everything was clearly presented and I didn't have to 'hunt' for the shipping address is different from billing address area

Date of experience: August 22, 2021
Florida
2 reviews
0 helpful votes
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Very easy to navigate website...
August 22, 2021

Easy as pie. Awesome website and very nice rugs. I hope the rugs are nice. Thank you

Date of experience: August 22, 2021
Texas
2 reviews
0 helpful votes
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Excellent products
August 21, 2021

I have now ordered 2 rugs from this company and have never been so happy about product and how it transforms my place

Date of experience: August 21, 2021
Texas
1 review
0 helpful votes
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Unique and stylish rug
August 21, 2021

Previously ordered and received the 5'3 hexagon area rug. We waited a few months to make sure we were happy with it and decided to order the 2' x 6' matching runner. Rugs.com has the best variety we've found. They have an extensive collection with many unique styles. Easy online purchase and fast delivery options. We have not had a return or service experience.

Date of experience: August 21, 2021
Pennsylvania
2 reviews
0 helpful votes
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Great site
August 21, 2021

Easy way to view rugs and even see them in the room your looking to place them ordering has been seamlessly

Date of experience: August 21, 2021
Indiana
1 review
0 helpful votes
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Ordered before and love it
August 21, 2021

Good product and fast delivery, on time, no fuss. Easy to order also

Date of experience: August 21, 2021
New York
1 review
0 helpful votes
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Great website
August 21, 2021

Great selection on the website. Several views to see the products.

Date of experience: August 21, 2021
Texas
1 review
0 helpful votes
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Great shopping online place
August 21, 2021

I was looking for a new rug and found one thanks Rugs

Date of experience: August 21, 2021
New Hampshire
2 reviews
0 helpful votes
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Great rugs & great customer service
August 21, 2021

Customer service very helpful, knowledgeable & patient

Date of experience: August 21, 2021
California
1 review
2 helpful votes
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Free Returns solves a disagreement
August 21, 2021

My wife and I have been trying to find a rug to go under our new coffee table in the family room. The rugs.com website made it easy to narrow our search and even list the colors in the carpet. After 2 weeks of searching stores and websites, we finally found a rug that we could agree on. With free returns, this makes the decision making process easy. We can now agree on a carpet to try. Next up is kitchen and bathroom carpet choices.

Date of experience: August 21, 2021
District of Columbia
2 reviews
0 helpful votes
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Great variety
August 21, 2021

So many colors and styled to choose from. It's hard to make a decision.
I found several that I like.

Date of experience: August 21, 2021
Florida
1 review
0 helpful votes
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Easy navigation, great variety
August 21, 2021

It was funny, my wife and I were talking about buying a rug. I was on Weather Channel app and saw the ad. We found exactly what we wanted instantly. Nice assortment of sizes too. Was able to take photos and see what it would look like in our room.
Will check you out again when we need another rug and definitely recommend to others

Date of experience: August 21, 2021
Wisconsin
1 review
0 helpful votes
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Good filters
August 21, 2021

Its nice to be able to filter and actually get what you ask for.

Date of experience: August 21, 2021