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Rugs.comReviews 6,352

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 1 day

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Texas
1 review
0 helpful votes
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Excellent Selection
August 23, 2021

I was blown away by the selection in every price range. I bought three rugs and have my eye on more. The site was easy to use and there were many filters to help find just what I wanted.

Date of experience: August 23, 2021
Florida
3 reviews
0 helpful votes
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Anchor rug
August 23, 2021

Needed a cute new rug for a boat we just purchased. Ordering was easy. Hoping to have it in three days before we journey to our destination.

Date of experience: August 23, 2021
Florida
1 review
0 helpful votes
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Great Rug
August 23, 2021

Easy to order. Exactly what I needed in an area rug. Fabulous pattern. Will surely be an asset to my bedroom.

Date of experience: August 23, 2021
District of Columbia
1 review
0 helpful votes
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Excellent customer service
August 23, 2021

I received prompt efficient helpful customer service when I had several questions about the rug I was considering. I just ordered it, so I haven't seen the rug or experienced the delivery yet.

Date of experience: August 23, 2021
Florida
2 reviews
0 helpful votes
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Cute rugs
August 23, 2021

I've had good experience with this company. The rugs are fine every day rugs that you can change in a few years and not feel guilty about the price. Obviously not collector rugs, just fun, easy pieces for casual use. The delivery has been good so far.

Date of experience: August 23, 2021
Minnesota
1 review
0 helpful votes
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Order process
August 23, 2021

Ordering is simple and quick, quicker than many sites. Free shipping is a plus. I'm excited to receive my rug.

Date of experience: August 23, 2021
New Hampshire
2 reviews
0 helpful votes
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Rug colors needs more accuracy
September 22, 2021

Rug colors need to be describe with more detail. For instance all blue shades should not be called blue--there is light blue, dark blue, aqua...

Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 23, 2021
Kansas
1 review
0 helpful votes
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Perfectly me
August 23, 2021

Was easy finding and ordering what we wanted for our new house.

Date of experience: August 23, 2021
Minnesota
1 review
0 helpful votes
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Easy to buy and pay
August 23, 2021

This is my second time ordering from this site i love my first rug I received from here so I had to order another one

Date of experience: August 23, 2021
South Carolina
2 reviews
0 helpful votes
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Great so far!
August 23, 2021

If the purchases arrives in the stated 2 days, it will be excellent.

Date of experience: August 23, 2021
New Jersey
1 review
0 helpful votes
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On ordering
August 23, 2021

Placing order was very easy. Now just waiting for delivery. If delivery and product in good condition I will order again.

Date of experience: August 23, 2021
Maine
1 review
0 helpful votes
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Poor Customer Service
September 22, 2021

Tried using a 15% off coupon and it wasn't working. I tried using type to talk customer service and waited 15 minutes (the wait time said it was typically 5 minutes) - finally I just had to order the rug with no response.

Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 23, 2021
Colorado
1 review
0 helpful votes
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AMAZING
August 23, 2021

Quick and simple... The rug I purchased was even on discount. Payments were simple. I live in a decent neighborhood. I was trying to purchase from Amazon for the life of me they couldn't search my address. That lead me here. To my knowledge you have a customer for life. Thank you.

Date of experience: August 23, 2021
Michigan
1 review
0 helpful votes
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Great selection and prices
August 22, 2021

Easy and Fast ordering and very efficient if shipping is as quick as they say I will recommend the site to friends and family

Date of experience: August 22, 2021
Illinois
1 review
0 helpful votes
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Great sale price
August 22, 2021

Nice weather resistant outdoor rug on sale for $69. Multiple colors. Clear info on item that was backordered.

Date of experience: August 22, 2021
Minnesota
2 reviews
0 helpful votes
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Love the website
August 22, 2021

Lots of amazing looking rugs, so many choices! I cannot wait to receive the ones I chose!

Date of experience: August 22, 2021
Illinois
1 review
0 helpful votes
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DOCTOR
August 22, 2021

THANK YOU. IT WAS EASY WITH DPEED. I am new customer and looked at variety of wonderful choices of outdoor rugs. I was very pleased of the choices. I also compared it to other companies and your company was my choice.

Date of experience: August 22, 2021
Ohio
1 review
0 helpful votes
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Easy Shopping
August 22, 2021

Very Nice My wife and I took our time looking at different products! We found the rug that will work in our tv room! Size sand color!

Date of experience: August 22, 2021
Colorado
1 review
0 helpful votes
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Nearly endless choices
August 22, 2021

Website makes it simple to choose and compare selections by several parameters of size color style etc. Prices very reasonable and photos make shopping a breeze. Highly recommend!

Date of experience: August 22, 2021
Texas
1 review
0 helpful votes
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Great experience
August 22, 2021

Awesome found what I needed just what I was looking for colors on rug are beautiful can't wait to have it in my leaving room

Date of experience: August 22, 2021