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Rugs.com has a rating of 4.7 stars from 6,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I was blown away by the selection in every price range. I bought three rugs and have my eye on more. The site was easy to use and there were many filters to help find just what I wanted.
Needed a cute new rug for a boat we just purchased. Ordering was easy. Hoping to have it in three days before we journey to our destination.
Easy to order. Exactly what I needed in an area rug. Fabulous pattern. Will surely be an asset to my bedroom.
I received prompt efficient helpful customer service when I had several questions about the rug I was considering. I just ordered it, so I haven't seen the rug or experienced the delivery yet.
I've had good experience with this company. The rugs are fine every day rugs that you can change in a few years and not feel guilty about the price. Obviously not collector rugs, just fun, easy pieces for casual use. The delivery has been good so far.
Ordering is simple and quick, quicker than many sites. Free shipping is a plus. I'm excited to receive my rug.
Rug colors need to be describe with more detail. For instance all blue shades should not be called blue--there is light blue, dark blue, aqua...
This is my second time ordering from this site i love my first rug I received from here so I had to order another one
If the purchases arrives in the stated 2 days, it will be excellent.
Placing order was very easy. Now just waiting for delivery. If delivery and product in good condition I will order again.
Tried using a 15% off coupon and it wasn't working. I tried using type to talk customer service and waited 15 minutes (the wait time said it was typically 5 minutes) - finally I just had to order the rug with no response.
Quick and simple... The rug I purchased was even on discount. Payments were simple. I live in a decent neighborhood. I was trying to purchase from Amazon for the life of me they couldn't search my address. That lead me here. To my knowledge you have a customer for life. Thank you.
Easy and Fast ordering and very efficient if shipping is as quick as they say I will recommend the site to friends and family
Nice weather resistant outdoor rug on sale for $69. Multiple colors. Clear info on item that was backordered.
Lots of amazing looking rugs, so many choices! I cannot wait to receive the ones I chose!
THANK YOU. IT WAS EASY WITH DPEED. I am new customer and looked at variety of wonderful choices of outdoor rugs. I was very pleased of the choices. I also compared it to other companies and your company was my choice.
Very Nice My wife and I took our time looking at different products! We found the rug that will work in our tv room! Size sand color!
Website makes it simple to choose and compare selections by several parameters of size color style etc. Prices very reasonable and photos make shopping a breeze. Highly recommend!
Awesome found what I needed just what I was looking for colors on rug are beautiful can't wait to have it in my leaving room
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097