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Rugs.com has a rating of 4.7 stars from 6,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Web site easy to navigate. Have ordered one of these rugs before - excellent performance. Would order again.
Everyone was great right on top of things and very nice and helpful i wiil recommend your business
Thank u for fast delivery and no delivery charge I hope this rug is the right color it's hard to tell on internet
It was good and simple. I love that they give different sizes to chose from. Checking out was also simple and fast. I hope the quality of rug is great since I have never ordered from here.
This is my second purchase. Rugs are beautiful and great quality.
Very easy to find what I wanted and all parts on the site worked.
Looking for runner and found perfect one... right color and size. Great service. Quick and easy
Buying experience was enjoyable. Will not hesitate to return to this sight for future
Purchases.
Excellent selection and easy to use website. Hopefully delivery will be soon!
Went to the site, found a rug that suited our needs, saw the free return guarantee if it wasn't what we wanted, and made the purchase All went quite smoothly.
I wanted to see other colors of the Miranda rugs.
Try as I may, I couldn't bring them up. Are there other colors besides blue. Would like to see the light blue.
I found the design and color I was looking for. The ordering experience was excellent. I have bought rugs from this company before and always it has been very straightforward process.
Site was easy to navigate - pleasant shopping experience
So far my experience was good, easy to navigate your web page. As far as your produce I won't be able to rate you until I receive my rug. But from reading other customers experience with your company I feel I will be happy.
Very easy to navigate site and many choices. The rugs are beautiful.
Lots of selection, easy to find what I wanted. Reasonable prices. My second time buying from here!
My daughter bought a living room rug and a dining room rug from rugs.com and they were very reasonably priced. They are also beautiful and very well made. I should definitely not forget to mention that they have a huge selection to choose from. So for these reasons I decided to purchase two rugs from them, also. Now I just can't wait to get them and I know I won't be disappointed!
Easy checking out no problems will review quality when rug arrives and let you know my opinion
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097