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Rugs.com has a rating of 4.7 stars from 6,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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The filtered search options made finding exactly what I wanted super easy. Ordering on line was smooth and straightforward. Having the option to use Paypal made the transaction more secure.
Large selection of rugs with ease of moving through site AND ability to see rug in your room. Very good Labor Day sale with free shipping and return. Excellent experience so far.
It was fun and helpful to be able to view the item in my room. I am sure that I will not regret my purchase and the rugs will look fabulous. Can't wait for the install.
Fun and easy to navigate website. Recommend visiting Rugs.com.
Easy and simple to use and process. Fast and efficient.
I searched for a runner for the kitchen. I wanted a traditional look with specific colors. I had quite a few choices.
Right size, pretty good color, fairly fast delivery although I have to pay additional costs. No estimate of the time for regular delivery
Can't wait to see my RUG‼ Happy happy happy happy happy happy happy happy happy happy happy happy sometimes the lass said is MORE EFFECTIVE‼‼‼‼‼
I just ordered 3 genuine turkish shag rugs for amazing sale price of $139! For all 3. (includes tax)
Site was very easy to use. Rugs come in a variety of sizes.
I thought it was going to be harder I will looking for a living room rug to fit my living room it's an old model home and my accent wall is turquoise blue and looking and looking I came upon this website without even searching for it for a minute the experience was wonderful Hopefully I receive it In a day or so I can't wait
I ordered 2 red shag rugs from you last week. When I didn't receive any message confirming my order, I checked my Amex account and, sure enough, there was a charge from you but I have yet to receive a message acknowledging my order or telling me when I can expect to receive my rugs. I would very much like to know when my order will arrive! Your company is the first I have dealt with that has not acknowledged an order.
Buying it was fine/easy. Waiting to see what it's like when it gets here.
I was able to find what I wanted in a very short time. I can probably sleep on this rug. I know my grandchildren will love to play on it. Thank you very much.
Tons of pictures really help visualize how it will look in your room.
Rugs.com has a very nice selection. I like the virtual placement of the rug in the designated rooms
I had so much fun looking at the different colors and designs to choose from. Being able to put the rugs in the pics of my floors really helped me make choices. Thank you Rugs.com!
If you can't find what you're looking for here, you're just not going to find it! Wonderful selection of rugs in all shapes and sizes!
Easy to use website. Great selection. Got exactly the rugs I needed.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097