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Rugs.com has a rating of 4.7 stars from 6,354 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I had an amazing and easy experience in picking out my rug! There were so many beautiful rugs to choose from and the prices were good too!
Looked everywhere! Best filters, most size selections!
My experience has been good so far. Never ordered form this site
Excellent experience-lots to chose from, very well organized, easy to navigate through all the rugs and great selections.
Easy, many different vary. It goes with my new floor.
Lovely choices. Easy to navigate and I found what I wanted. Lots of lovely choices.
Easy website to navigate, highly recommended by a family member, can't wait to see what it looks like!
The site is easy to navigate, the details are clear and have the option to see the rug in a room setting.
Was such an easy shopping experience. Saw how the rug looked in my room - easy to check out.
Two orders were placed. The largest room size came folded, and still hasn't completely smoothed out when viewed in certain light. The runner ordered, was rolled, but all the edges were crimped when packaged. The color, pattern and texture are great.
They site is very easy to use. I like how I can narrow it down to color, shape and size
Ordered rugs on 8/22/21 still not received on 8/30/21. Fedex is unable to locate items and company will not reship my order. I have been getting the run around for 5 days.
The only problem I have is the slow process for changing from one rug to another when deciding on purchase.
I have ordered from here before with total satisfaction.
Today I ordered two more rugs with complete confidence!
Can't wait until they arrive!
Application is very clear and easy to use. Would use again.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097