business logo of Rugs.com

Rugs.comReviews 5,875

4.7
How would you rate Rugs.com?
grey star
grey star
grey star
grey star
grey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,875 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 3 days
Washington
1 review
0 helpful votes
Follow THOMAS B.
Unfollow THOMAS B.
Send Message
Share Review
Report Review

Great service
April 6, 2025

We bought a 9' x 12' rug a month or so ago and are very pleased with the quality and the quick delivery.
Now we need a non slip mat under the rug and found just what we needed and a very competitive price.
This is our second area rug from Rugs. Com and we have been extremely satisfied with our purchases.

Date of experience: March 27, 2025
Washington
1 review
0 helpful votes
Follow Beth B.
Unfollow Beth B.
Send Message
Share Review
Report Review

Shipping to Hawaii
April 6, 2025

I was so happy to find a company that ships to Hawaii. Great customer service too. I found exactly what I was looking for.

Date of experience: March 27, 2025
Michigan
1 review
0 helpful votes
Follow Rachelle T.
Unfollow Rachelle T.
Send Message
Share Review
Report Review

Outdoor Rug
April 6, 2025

Very easy to order! Variety of sizes and great sale price. Wish there would have been a variety of colors with this one. But I think the blue will be wonderful

Date of experience: March 27, 2025
Oregon
1 review
0 helpful votes
Follow Kelly C.
Unfollow Kelly C.
Send Message
Share Review
Report Review

RUGS
April 6, 2025

This is the 3rd time that I have bought 3 9 x 6 area rugs from rugs.com. I love the prices and quality.

Date of experience: March 27, 2025
Arizona
1 review
0 helpful votes
Follow Judy M.
Unfollow Judy M.
Send Message
Share Review
Report Review

Excellent customer service
April 5, 2025

My rug wasn't the color I needed. It took less than 5 min to set up a free return. It made buying on line pleasurable.

Date of experience: March 26, 2025
South Carolina
1 review
0 helpful votes
Follow Cheryl  K.
Unfollow Cheryl  K.
Send Message
Share Review
Report Review

Rugs Inc awesome
April 5, 2025

Great rugs, high quality, many choices, user friendly site.

Date of experience: March 26, 2025
Kentucky
1 review
0 helpful votes
Follow Kathleen T.
Unfollow Kathleen T.
Send Message
Share Review
Report Review

Rugs.com is fun
April 5, 2025

I truly enjoyed working on your site to select rugs for our new home! The selection was wonderful, varied and colorful and to find a nice sale was even better! Thank you

Date of experience: March 26, 2025
Kansas
1 review
0 helpful votes
Follow Herb L.
Unfollow Herb L.
Send Message
Share Review
Report Review

New homeowner
April 5, 2025

Customer service person was very helpful. The website gives all the information I needed to decide on the rug. Free shipping and free returns are great aspects

Date of experience: March 26, 2025
Massachusetts
2 reviews
0 helpful votes
Follow Cyndi M.
Unfollow Cyndi M.
Send Message
Share Review
Report Review

Found rug immediately
April 5, 2025

Did a quick search. The rug I ended up purchasing was the first one that popped up.

Date of experience: March 26, 2025
Florida
1 review
0 helpful votes
Follow Angelique F.
Unfollow Angelique F.
Send Message
Share Review
Report Review

Wonderful Rugs!
April 5, 2025

Very easy site to navigate with clear information and excellent pictures. So far, very happy. This sale was a great find as I had been drooling over this rug for some time.

Date of experience: March 26, 2025
Missouri
1 review
0 helpful votes
Follow Cory H.
Unfollow Cory H.
Send Message
Share Review
Report Review

Rugbuy
April 5, 2025

Easy to place my order. I have purchased from you previously and it has been a great washable rug under our kitchen table.

Date of experience: March 26, 2025
Massachusetts
1 review
0 helpful votes
Follow Katherine M.
Unfollow Katherine M.
Send Message
Share Review
Report Review

Great Selection
April 5, 2025

I was looking for a 6×9 oval rug but it was hard to find. I did find something I liked, though. There were many different rugs on the site and I enjoyed looking at them all. The prices were excellent. I would shop here again!

Date of experience: March 26, 2025
Florida
1 review
0 helpful votes
Follow Kathleen N.
Unfollow Kathleen N.
Send Message
Share Review
Report Review

ORDER
April 4, 2025

The experience placing my order was very good, did not take long and I am anxious to see my purchase

Date of experience: March 25, 2025
Virginia
1 review
0 helpful votes
Follow Donna J.
Unfollow Donna J.
Send Message
Share Review
Report Review

New to i
April 4, 2025

Took me a while but it was eaff so u all in all I found the many different patterns and colors really great

Date of experience: March 25, 2025
California
1 review
0 helpful votes
Follow Minnie B.
Unfollow Minnie B.
Send Message
Share Review
Report Review

Ready for Spring
April 4, 2025

Fabulous, extensive selection of Outdoor Rugs.
Expedient check-out!
Looking forward to receiving our beautiful outdoor rug.

Date of experience: March 25, 2025
Colorado
1 review
0 helpful votes
Follow Hollie S.
Unfollow Hollie S.
Send Message
Share Review
Report Review

Rug for my balcony
April 4, 2025

Ordered an outdoor rug for my balcony. Great price and the website is intuitive and easy to use. Will report back when I receive it.

Date of experience: March 25, 2025
Nevada
1 review
0 helpful votes
Follow Marie B.
Unfollow Marie B.
Send Message
Share Review
Report Review

Rug review
April 4, 2025

My experience was average for this order. I'm interested in seeing the end result.

Date of experience: March 25, 2025
Washington
1 review
0 helpful votes
Follow BARBARA H.
Unfollow BARBARA H.
Send Message
Share Review
Report Review

Quick and Easy
April 4, 2025

Quick and easy, lots of choices and color combinations

Date of experience: March 25, 2025
California
1 review
0 helpful votes
Follow Mary C.
Unfollow Mary C.
Send Message
Share Review
Report Review

Easy ordering
April 4, 2025

Ordering is the easy part. Now for the length of time it takes to get to my home...I can't wait to recieve it...

Date of experience: March 25, 2025
Virginia
1 review
0 helpful votes
Follow Gary W.
Unfollow Gary W.
Send Message
Share Review
Report Review

Survey
April 4, 2025

I am not happy. I completed a survey that said I would get a $20 credit- which I did not receive! I call customer service and was told to wait 24hrs- which I did. Still no credit.

Date of experience: March 25, 2025