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Rugs.com has a rating of 4.7 stars from 5,962 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Went on Line found what I wanted. 2 days later I received the rug.
Excellent to deal with.
This was about an easy of an online purchase and delivery experience as possible. The two rugs came packed nicely and look very good. Thank you.
The new rig is great. Size was accurate and the colors were very good. I was looking for a "statement rug" my furniture is plain. This worked out perfect
Love the new look with the black Rooster Rug...Looks great!
Good quality and fast delivery.
Very happy with rugs.com
Second time purchasing and DO recommend
I ordered two rugs, each with a different pattern. Delivered in two days! Wow! The rugs are high quality. No need for pads. Colors are exactly what I wanted. I couldn't be happier with my purchase.
The carpet reach on time as it was specified. The only problem is that FedEx didn't not delivered it to my apartment. They leave if in the mail box area, which is very risky.Fedex did not fulfill their responsibility to receive the Item from point A to Point B
First time ordering and it won't be my last. Was hesitant to order online not knowing if color would be true but it was absolutely perfect. Great quality too! Can't beat the price either! Highly recommend
Rug came much quicker than anticipated-looks as I expected and ordering was easy.
Super fast service, rug arrived in three days! Exactly as expected in color and texture.
Love my rugs. Have bought 3. All arrived super fast. Great quality and colors. Exactly what I expected. So many options.
Great quality rug- the colors were brighter than expected for the space. Return was easy!
Rug is beautiful. Problem is it was not rolled it was folded. I have steamed and put heavy objects on the rug and I still have wrinkles.
I was very happy to find the rug that has been delivered to my 101 year-old mother to go under her recliner! She loves it, therefore we are all happy! Price was so reasonable and the delivery was quick!
100% satisfied from this company. High class materials compared from my previous area rugs I bought from the store. Waiting for my 4th order.
Very quick delivery and packaged carefully. Adds warmth to decor and brightens up a dark space. Thank you for your prompt delivery and quality of products!
When we put in new floors and I needed more product information on their rug pads and if they would work with our floor, I got a very fast, and very detailed email that was friendly and informative and went above what I had asked for to make sure I had all the info and even provided links to the products. They had a great selection of natural rugs, and an easy to use website. Their customer service was so nice and quick that they were my first choice for when I was ready to buy rugs.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097