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Rugs.comReviews 5,962

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,962 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 1 day

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Florida
1 review
0 helpful votes
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Fast Service
November 27, 2023

Went on Line found what I wanted. 2 days later I received the rug.

Excellent to deal with.

Date of experience: November 27, 2023
Ohio
1 review
0 helpful votes
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Exactly what we wanted
November 27, 2023

This was about an easy of an online purchase and delivery experience as possible. The two rugs came packed nicely and look very good. Thank you.

Date of experience: November 27, 2023
Virginia
2 reviews
0 helpful votes
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Vivid colors
November 27, 2023

The new rig is great. Size was accurate and the colors were very good. I was looking for a "statement rug" my furniture is plain. This worked out perfect

Date of experience: November 27, 2023
Connecticut
1 review
0 helpful votes
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Country Girl
November 27, 2023

Love the new look with the black Rooster Rug...Looks great!
Good quality and fast delivery.

Date of experience: November 27, 2023
Texas
1 review
0 helpful votes
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Great deals and merchandise
November 27, 2023

Very happy with rugs.com
Second time purchasing and DO recommend

Date of experience: November 27, 2023
North Carolina
1 review
0 helpful votes
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Perfect rugs
November 26, 2023

I ordered two rugs, each with a different pattern. Delivered in two days! Wow! The rugs are high quality. No need for pads. Colors are exactly what I wanted. I couldn't be happier with my purchase.

Date of experience: November 26, 2023
New York
2 reviews
0 helpful votes
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A well done job
November 26, 2023

The carpet reach on time as it was specified. The only problem is that FedEx didn't not delivered it to my apartment. They leave if in the mail box area, which is very risky.Fedex did not fulfill their responsibility to receive the Item from point A to Point B

Date of experience: November 26, 2023
Florida
1 review
0 helpful votes
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Love my rug!
November 26, 2023

First time ordering and it won't be my last. Was hesitant to order online not knowing if color would be true but it was absolutely perfect. Great quality too! Can't beat the price either! Highly recommend

Date of experience: November 26, 2023
Tennessee
2 reviews
0 helpful votes
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Purchase experience
November 26, 2023

Rug came much quicker than anticipated-looks as I expected and ordering was easy.

Date of experience: November 26, 2023
Indiana
1 review
0 helpful votes
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Stupendous!
November 25, 2023

Incredibly fast delivery and great service with terrific rugs

Date of experience: November 25, 2023
New Mexico
1 review
0 helpful votes
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Pink shag rug
November 25, 2023

Super fast service, rug arrived in three days! Exactly as expected in color and texture.

Date of experience: November 25, 2023
Texas
1 review
0 helpful votes
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Bedroom rug
November 25, 2023

Great price; perfect size; exact color I wanted; fast delivery!

Date of experience: November 25, 2023
Maine
1 review
0 helpful votes
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Great deals great rugs
November 25, 2023

Love my rugs. Have bought 3. All arrived super fast. Great quality and colors. Exactly what I expected. So many options.

Date of experience: November 25, 2023
Ohio
1 review
0 helpful votes
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Great quality rug- the colors were brighter than expected for the space. Return was easy!

Date of experience: November 25, 2023
Tennessee
1 review
0 helpful votes
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Rug is beautiful. Problem is it was not rolled it was folded. I have steamed and put heavy objects on the rug and I still have wrinkles.

Date of experience: November 25, 2023
Washington
1 review
0 helpful votes
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First time buyer at Rugs.com
November 24, 2023

I was very happy to find the rug that has been delivered to my 101 year-old mother to go under her recliner! She loves it, therefore we are all happy! Price was so reasonable and the delivery was quick!

Date of experience: November 24, 2023
Washington
1 review
0 helpful votes
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Beautiful Rugs
November 23, 2023

100% satisfied from this company. High class materials compared from my previous area rugs I bought from the store. Waiting for my 4th order.

Date of experience: November 23, 2023
Missouri
1 review
0 helpful votes
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Pleasantly Pleased
November 23, 2023

Very quick delivery and packaged carefully. Adds warmth to decor and brightens up a dark space. Thank you for your prompt delivery and quality of products!

Date of experience: November 23, 2023
New York
1 review
0 helpful votes
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Great
November 23, 2023

Love my new rug! Except I see that it is now offered at a lower price than I paid
That makes me very disappointed.

Date of experience: November 23, 2023
California
2 reviews
0 helpful votes
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Excellent customer service
November 22, 2023

When we put in new floors and I needed more product information on their rug pads and if they would work with our floor, I got a very fast, and very detailed email that was friendly and informative and went above what I had asked for to make sure I had all the info and even provided links to the products. They had a great selection of natural rugs, and an easy to use website. Their customer service was so nice and quick that they were my first choice for when I was ready to buy rugs.

Date of experience: November 22, 2023