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Rugs.com has a rating of 4.7 stars from 5,962 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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The shopping experience was easy. Seamless really. My rug has not arrived so I cannot justify a full 5 star rating..
The rug met my expectations. Deliver came when they said.
Website was easy to maneuver and place an order. Price was not terrible. If it arrives like it said it would then the wait time for delivery is not at all.
I needed a specific odd size rug and it was easy to search.
Love the rug and all the muted colors. It looks perfect in our living room. The mat I purchased was a little larger but I can trim to fit.
I was a little apprehensive about ordering a rug online that I couldn't even see but I was so amazed at the quality and I got it on the black Friday special so I'm very happy with my purchase I would buy from you again
The rug is perfect for my room. It arrived within 3 days of ordering. I love it.
There was an amazing variety of colors and styles to look at in almost any size. Being able to take a picture of our room and see the rug in it made it so easy to know if that was the rug I wanted!
My rug arrived 3 days after ordering it and it's perfect.
We could not be happier. Everything beat expectations.condition, color, smell, workmanship, packaging!
This is my 4th rug from Rugs.com! It's always great quality for the price. Will definitely return for a 5th.
Rugs.com is very user friendly & always has a great selection of beautiful rugs to choose from. I've ordered from them a couple times now & been satisfied with each experience.
The ordering was easy and our beautiful woven rug and pad arrived in just a few days. It is now making the living room look cozy, even when there is no fire in the fireplace.
Arrived home to find the rug had been left at my door step in the rain. No one rang the door bell so that I knew the item had been delivered. The rug was slightly damp, just hoping it doesn't have a smell with it. Nice rug and design, just the delivery sucked.
Prices were great, checkout was easy. Coupons certainly helped in decision. One thing. I received the confirmation of my order, but heard nothing else. After 4 days i would think i would hear an update, or estimated time of delivery. Received nothing except confirmation once order was placed. No tracking transaction. Nothing. I would like to be kept in the know of the process...
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097