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Rugs.com has a rating of 4.7 stars from 5,962 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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The rug looked exactly the way it did when I used the see in your room thing on the website. Even the size and color are the same and it wasn't hard to get the rolling out of the carpet either.
Shipping was very fast and the rug came in great condition. It fits beautifully in our bedroom. Great quality.
The rug arrived in great condition and I am pleased with the quality and condition.
Very easy to order from Rugs.com. Great selection, reasonable prices, fast delivery. Happy with the process. Waiting for rugs to flatten out after having been rolled up. Initial assessment is the rugs are keepers only issue would be color but would then order again from Rugs.com. Haven't experienced the return process but, hopefully, I won't have to.
I was hesitant to deal with a new company especially in paying the bill due to the scams going on these days.
I wanted the rug delivered to my home, as I'm out of town. My son called and said, "mom.the rug arrived on time.can you believe that?!"...this was a first for us. arrived on the exact date it referenced in the email. Thank you so much! I'm sure it will be perfect
Rugs were exactly as shown on web site, arrived quickly and were perfect for the area. Very good quality.
I received my rug today, and absolutely love it! The purchase online was easy, and the delivery fast!
It is still resting to get the humps out. But will take a few days. The rug looks exactly like the picture on the website. Would definitely purchase again from this company.
Purchased for my bedroom. Fit is perfect. These are my 7th and 8th rugs purchased on your web site. Very user friendly.
Simple and easy! The process is easy and the product is exactly as shown. Shipping was quick.
Thank you
The rug was delivered promptly and I am very satisfied with it! Looks great as accent rug in
My living room.
This is our third experience with Rugs.com. Each experience has been excellent. Reasonable pricing, great selection and delivery.
My rug arrived quickly and it was a bit lighter in color than I thought it would be, but that is not uncommon shopping from my phone. I am very pleased overall for my 10x16 rug that cost me $200.
The search was on point.
No need to look through lots of rugs that did not meet our criteria!
Really fast delivery!
Excellent service!
Much better than I expected. This rug is absolutely stunning, the colors are magnificent. So glad I ordered this rug.
The company stayed in touch with me from the onset. My purchase showed up sooner than expected and I love them!
Delivery time was great! Packaged very well. Product was what I expected and better. Could not have ask for more!
Haven't put down yet but looks like a good quality rug for a great price
We ordered our rug and it arrived 1 day before scheduled delivery date. The rug fits nicely and lays flat. We are very pleased.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097