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Rugs.comReviews 5,962

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,962 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 1 day

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Pennsylvania
1 review
0 helpful votes
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Beautiful
December 2, 2023

The rug looked exactly the way it did when I used the see in your room thing on the website. Even the size and color are the same and it wasn't hard to get the rolling out of the carpet either.

Date of experience: December 2, 2023
New York
1 review
0 helpful votes
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Lovely rug!
December 2, 2023

Shipping was very fast and the rug came in great condition. It fits beautifully in our bedroom. Great quality.

Date of experience: December 2, 2023
Florida
1 review
0 helpful votes
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Perfect!
December 1, 2023

The rug arrived in great condition and I am pleased with the quality and condition.

Date of experience: December 1, 2023
Maryland
1 review
0 helpful votes
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Madeline rug
December 1, 2023

Ordered one day,2 days later I received. Very prompt. Beautiful rug

Date of experience: December 1, 2023
Michigan
1 review
0 helpful votes
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Purchase Experience
December 1, 2023

Very easy to order from Rugs.com. Great selection, reasonable prices, fast delivery. Happy with the process. Waiting for rugs to flatten out after having been rolled up. Initial assessment is the rugs are keepers only issue would be color but would then order again from Rugs.com. Haven't experienced the return process but, hopefully, I won't have to.

Date of experience: December 1, 2023
Washington
1 review
0 helpful votes
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New experience
December 1, 2023

I was hesitant to deal with a new company especially in paying the bill due to the scams going on these days.

Date of experience: December 1, 2023
Georgia
1 review
0 helpful votes
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Timing
December 1, 2023

I wanted the rug delivered to my home, as I'm out of town. My son called and said, "mom.the rug arrived on time.can you believe that?!"...this was a first for us. arrived on the exact date it referenced in the email. Thank you so much! I'm sure it will be perfect

Date of experience: December 1, 2023
Texas
1 review
0 helpful votes
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Perfect match
December 1, 2023

Rugs were exactly as shown on web site, arrived quickly and were perfect for the area. Very good quality.

Date of experience: December 1, 2023
New Jersey
1 review
0 helpful votes
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Great Rugs
December 1, 2023

I received my rug today, and absolutely love it! The purchase online was easy, and the delivery fast!
It is still resting to get the humps out. But will take a few days. The rug looks exactly like the picture on the website. Would definitely purchase again from this company.

Date of experience: December 1, 2023
New York
2 reviews
0 helpful votes
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Love your rugs
December 1, 2023

Purchased for my bedroom. Fit is perfect. These are my 7th and 8th rugs purchased on your web site. Very user friendly.

Date of experience: December 1, 2023
Florida
1 review
0 helpful votes
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Area rug
December 1, 2023

Simple and easy! The process is easy and the product is exactly as shown. Shipping was quick.
Thank you

Date of experience: December 1, 2023
Ohio
1 review
0 helpful votes
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Cherokee rug
December 1, 2023

The rug was delivered promptly and I am very satisfied with it! Looks great as accent rug in
My living room.

Date of experience: December 1, 2023
Pennsylvania
1 review
0 helpful votes
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Purchased Again
December 1, 2023

This is our third experience with Rugs.com. Each experience has been excellent. Reasonable pricing, great selection and delivery.

Date of experience: December 1, 2023
New York
1 review
0 helpful votes
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Very pleased with the product
December 1, 2023

My rug arrived quickly and it was a bit lighter in color than I thought it would be, but that is not uncommon shopping from my phone. I am very pleased overall for my 10x16 rug that cost me $200.

Date of experience: December 1, 2023
Georgia
1 review
0 helpful votes
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Great review!
November 30, 2023

The search was on point.
No need to look through lots of rugs that did not meet our criteria!
Really fast delivery!
Excellent service!

Date of experience: November 30, 2023
California
1 review
0 helpful votes
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Wow!
November 30, 2023

Much better than I expected. This rug is absolutely stunning, the colors are magnificent. So glad I ordered this rug.

Date of experience: November 30, 2023
Arizona
1 review
0 helpful votes
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Love my new runners!
November 30, 2023

The company stayed in touch with me from the onset. My purchase showed up sooner than expected and I love them!

Date of experience: November 30, 2023
Georgia
1 review
0 helpful votes
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Great product!
November 30, 2023

Delivery time was great! Packaged very well. Product was what I expected and better. Could not have ask for more!

Date of experience: November 30, 2023
New York
1 review
0 helpful votes
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Fast delivery
November 30, 2023

Haven't put down yet but looks like a good quality rug for a great price

Date of experience: November 30, 2023
Ohio
1 review
0 helpful votes
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Rug looks great
November 30, 2023

We ordered our rug and it arrived 1 day before scheduled delivery date. The rug fits nicely and lays flat. We are very pleased.

Date of experience: November 30, 2023