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Rugs.com Reviews Summary
Rugs.com has a rating of 4.7 stars from 5,962 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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For the most part it was ok. I was shopping for quite sometime. When I would have items saved, if I closed out, my cart emptied.
Exactly what we wanted and the wide variety of sizes allowed us to fill a space with several different shaped areas.
I have purchased several rugs from this company and have never been disappointed! Good prices and fast delivery!
I had mistakenly ordered two rugs. Fran, the associate that worked with me was wonderful. It was a complicated situation and was so patient and understanding. She did a beautiful job fixing all issues!
I thought it was great when I received the rug so quickly. Only two days after I ordered. I have yet to receive the three others. So not a good! Not good at all.
I tried to cancel an order for a runner because it would be too short. Was told already on the truck so I have to wait for it to be delivered to return it. That was a few days ago, however, haven't received it yet. How long do they leave your rugs on the truck?
Easy finding what I want. Easy and fast checkout. Great customer service. Fast delivery.
I had some confusion (totally on my part) and I got a caring quick response.
True to description and good quality. Very pleased
Ordered two throw rugs, one of which wasn't what I needed. Customer service was prompt and courteous in addressing my mistake. Will definitely order from Rugs Direct again.
I wanted a new rug with some shades of red in the living room for Christmas. I love my rug and the runner! Great prices, beautiful color, just like the website photo. This is my second rug.com purchase... I loved the first rug too. Great choice for rug purchase.
Wonderful addition looks perfect all the time. Fits well in the space. Prompt delivery.
Great quality for the price and the pad keeps the dog from moving it across the room.
Fabulous experience. Easy to order, good quality materials, and super quick delivery! Thanks Rugs.com!
This was the third rug I ordered from Rugs.com. Each time, the rugs shipped quickly and arrived as described. The rugs are soft and are great for the price. I am planning on ordering more!
This is exactly what I ordered for my bathroom. It's vintage. Pink and beige in color.
Fits area perfect.
Giving 5 stars because it was a great experience purchasing from Rugs.com. Shipping was very fast, fairly sturdy and protective packaging but, who ever was the delivery service that was used laid the rugs I ordered outside by the side door of my house, when I have a large covered front porch while it was pouring. No telling how long they had been out there. I would have fathered they been delivered a day late due to weather than possibly ruined. Hoping the rugs are not damaged due to this. I have had them laid out drying for 24 hours now but still damp.
The website was easy to navigate. The rug arrived when it was supposed to.
The rug met my expectations.
Ordering was easy and delivery was fast. I love my new rugs. I have already gotten the one in my dining area laid but waiting until after I take the Christmas tree down to lay the one in living room. I am happily satisfied with my purchase from Rugs.com!
Easy ordering process. Shipping didn't take long and arrived wrapped. Just what I ordered, nice colors and no shedding.
The website was simple to navigate, make a selection and place my order. The rug was a great value and arrived quickly. The basic no-slip "pad" seemed relatively pricey, but the combo still was a good deal. I'll be back!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members