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Rugs.comReviews 5,962

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,962 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 1 day

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Maryland
1 review
0 helpful votes
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I bought two Rugs.com runners. Nice. Look good. Well-constructed. Good value. It should end there until I need another.

But no. You have infiltrated ever aspect of my online existence whoring one rug after another whether on my email, checking football scores, or surfing porn. (kidding, but if I did I'd be I'd see you there too). Please give your e-marking VP a sedative. Sheesh.

Date of experience: December 8, 2023
Washington
1 review
0 helpful votes
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Love it!
December 8, 2023

I love that you can see what the rug will look like in your room, great app!
I'm happy with the rug we ordered. It has a few wrinkles, but I'm sure those will settle with time.

Date of experience: December 8, 2023
Ohio
1 review
0 helpful votes
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Beautiful rug! Fast delivery
December 8, 2023

The rug I purchased looks exactly like it did on the picture. Was delivered in 2 days and I love it!

Date of experience: December 8, 2023
District of Columbia
1 review
0 helpful votes
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Beautiful
December 8, 2023

Love my rugs and I received them so fast. Thanks again.

Date of experience: December 8, 2023
Washington
1 review
0 helpful votes
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Great rugs
December 7, 2023

Two rugs for $90. You can't beat that! Both really nice.

Date of experience: December 7, 2023
Texas
1 review
0 helpful votes
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Rugs and runners for home
December 7, 2023

Found rugs, runners, and padding for every room in my house. It was easy to find just the right size needed and the shipment arrived in record time. The quality of the rugs were excellent. I couldn't recommend a better place to shop.

Date of experience: December 7, 2023
Virginia
1 review
0 helpful votes
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Great service!
December 7, 2023

Excellent! Ordered on line and everything they agreed was perfect! Ordered 4 rugs and very pleased!

Date of experience: December 7, 2023
New Hampshire
1 review
0 helpful votes
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Fast delivery
December 7, 2023

Great product and easy website

That's all I have to say about it

Date of experience: December 7, 2023
California
1 review
0 helpful votes
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The real deal
December 7, 2023

The product quality definitely lived up to the representation in the photos- I can definitely recommend Rugs.com

Date of experience: December 7, 2023
California
1 review
0 helpful votes
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Quick!
December 7, 2023

I ordered a rug assuming it would arrive in a couple weeks and it showed up in 4 days. The shipping company provided updates daily so I knew when to expect it

Date of experience: December 7, 2023
Pennsylvania
1 review
0 helpful votes
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Flawless experience compared to competitors. Turnaround time was great and the rug was top quality. It also lies very flat after an hour...never saw that with competitors rugs.

Date of experience: December 7, 2023
New Hampshire
1 review
0 helpful votes
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Nice Rug
December 7, 2023

My order came in within a few days and everything was as expected. Great value!

Date of experience: December 7, 2023
North Carolina
1 review
0 helpful votes
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Easy shopping, FAST service
December 7, 2023

I needed a number of runners for the bedroom; finding exactly the right sizes and pattern was easy, as was ordering the correct non-slip pads at the same time.

The rugs arrived in two days- I couldn't be more satisfied.

Date of experience: December 7, 2023
Indiana
1 review
0 helpful votes
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Excellent experience
December 7, 2023

Ease of ordering, arrived quickly
Actual rugs were as advertised,
Quality so far looks great. Just arrived.

Date of experience: December 7, 2023
Tennessee
1 review
0 helpful votes
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Eliza runner
December 7, 2023

I would like to have a prompt that says I refuse to keep the rug for store credit. I would like to have a prompt so I can simply return my purchase.

Date of experience: December 7, 2023
California
1 review
0 helpful votes
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Beautiful rug
December 7, 2023

Love this rug, the color is perfect for the space….and the price was right.

Date of experience: December 7, 2023
Indiana
1 review
0 helpful votes
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Beautiful rugs
December 6, 2023

Rugs are beautiful. Excellent quality. Great value. I love them

Date of experience: December 6, 2023
California
1 review
0 helpful votes
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Great purchase
December 6, 2023

Ordering was quick. Rug is perfect! Delivery took a little longer and tracking was not updated but it is holiday season, so it's expected.

Date of experience: December 6, 2023
Illinois
1 review
0 helpful votes
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Quality and FAST delivery
December 6, 2023

This is the second time in 5 years I have ordered from Rugs.com. The quality is very nice. We have 5 dogs and the carpets still look great. We decided to change color schemes and ordered carpets on Saturday night, they were delivered Tuesday! We LOVE the new colors, the quality and how they arrived so fast.

Date of experience: December 6, 2023
California
1 review
0 helpful votes
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Quick ship, the rug looks great
December 6, 2023

The experience with Rugs.Com so far has been great. Need to think about a rug pad however for this size rug.

Date of experience: December 6, 2023