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Rugs.com has a rating of 4.7 stars from 5,962 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I bought two Rugs.com runners. Nice. Look good. Well-constructed. Good value. It should end there until I need another.
But no. You have infiltrated ever aspect of my online existence whoring one rug after another whether on my email, checking football scores, or surfing porn. (kidding, but if I did I'd be I'd see you there too). Please give your e-marking VP a sedative. Sheesh.
I love that you can see what the rug will look like in your room, great app!
I'm happy with the rug we ordered. It has a few wrinkles, but I'm sure those will settle with time.
The rug I purchased looks exactly like it did on the picture. Was delivered in 2 days and I love it!
Two rugs for $90. You can't beat that! Both really nice.
Found rugs, runners, and padding for every room in my house. It was easy to find just the right size needed and the shipment arrived in record time. The quality of the rugs were excellent. I couldn't recommend a better place to shop.
Excellent! Ordered on line and everything they agreed was perfect! Ordered 4 rugs and very pleased!
Great product and easy website
That's all I have to say about it
The product quality definitely lived up to the representation in the photos- I can definitely recommend Rugs.com
I ordered a rug assuming it would arrive in a couple weeks and it showed up in 4 days. The shipping company provided updates daily so I knew when to expect it
Flawless experience compared to competitors. Turnaround time was great and the rug was top quality. It also lies very flat after an hour...never saw that with competitors rugs.
I needed a number of runners for the bedroom; finding exactly the right sizes and pattern was easy, as was ordering the correct non-slip pads at the same time.
The rugs arrived in two days- I couldn't be more satisfied.
Ease of ordering, arrived quickly
Actual rugs were as advertised,
Quality so far looks great. Just arrived.
I would like to have a prompt that says I refuse to keep the rug for store credit. I would like to have a prompt so I can simply return my purchase.
Love this rug, the color is perfect for the space….and the price was right.
Rugs are beautiful. Excellent quality. Great value. I love them
Ordering was quick. Rug is perfect! Delivery took a little longer and tracking was not updated but it is holiday season, so it's expected.
This is the second time in 5 years I have ordered from Rugs.com. The quality is very nice. We have 5 dogs and the carpets still look great. We decided to change color schemes and ordered carpets on Saturday night, they were delivered Tuesday! We LOVE the new colors, the quality and how they arrived so fast.
The experience with Rugs.Com so far has been great. Need to think about a rug pad however for this size rug.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097