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Rugs.com Reviews Summary
Rugs.com has a rating of 4.7 stars from 5,962 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I needed an unusual size and you had it. It arrived a day early and is in place. Would use you again. U S A!'n
The new rugs are beautiful but the smell made me physically ill for 2
Weeks. I had to move out of my room and leave the ceiling fan on day and night.
I was sent the wrong rug! Instead of a shag rug, I was sent a washed out oriental type rug!
Website review was seamless. I found what I wanted in a short time and price was reasonable and more than fair for the rug I bought. Very happy with my purchase.
Never have I been so satisfied with an order. You made everything good. Thanks
Choosing the rug took a long time but finally found the one that fit the room.
Took me forever to resize the photo, don't make it so hard.
Fastest delivery service and outstanding product quality!
Ordered Wednesday and received Friday. Quality is mid but not bad. Good description and accurate depiction of product. Will definitely use rugs.com again if I need another rug in the future!
I gave it a five because the whole experience was excellent.
Found my rug online and it was delivered in just a few days. The rug was as pictured online and is as expected. Great price, great experience. This is the 2nd rug I've purchase from rugs.com and I've been happy with both purchases!
Ordered some lovely rugs online for my living room and dining room, AND received them in no time less than 3 days!
I'm not a regular online shopper because I'm always afraid of the item not being as described. Well no worries here. I received my rug quickly and it was perfect. Color was correct, pile was correct it was exactly as listed. I would definitely buy from rugs.com again.
Love the rug. The process was 2 days from order to delivery. Colors are outstanding true to pictures.
The selection of rugs is huge! I like the "see it in your room", made choosing much easier.
I was disappointed that my one of my 3 rugs was out of stock. They went ahead and shipped the other two, which I no longer wanted because I need all of them to match. So I had to take them back to FedEx to be returned. Thankfully the same rugs where all available in another color. They arrived quickly and are very nice.
I had some questions for customer service staff and they were very knowledgeable and patient.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members