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Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I loved the selections. It was so nice being able to see a video of the different rugs up close.
Since each opened in a new tab it was easy to compare after I selected a few to determine which rug I liked best. Made shopping easier.
So happy I found rugs.com. User friendly web site. Loved the huge selection of colors and sizes. Delivery was as promised.
It was very easy to place the order. Arrived quickly and rug is beautiful. Very good quality.
This is the 5th time I've ordered rugs. The order is always perfect. It's always FAST. I am always pleased with my purchases. It's rare for me to say that, so take heed!
We looked at many site evaluating area rugs. Your products met our needs best. We returned one rug because we didn't like it when it arrived, and you promptly took it back. Return was simple and straight forward.
Very satisfied with quality and color of our rugs.
Thank You
Good experience ordered one day,rug was here in like three days
Easy ordering experience. Great selection to choose from! Good prices.
The rug arrived quickly and was packaged well. It appears to be of good quality and looks even better than on the website!
Everything was perfect, found what I was looking for at an amazing price! I always get my rugs here and couldn't be happier!
We received our rug quickly and the quality of the rug was exactly as expected. This last purchase was not an expensive but is nice. We have purchased from rugs.com several times and are always happy with our purchases.
Rug is pretty and light weight but looks great in my dressing room. I recommend
Rugs.com has an easy to navigate website, the rugs arrive quickly and securely, and the rugs themselves are well made. They have many, many shapes and sizes, and so many patterns.
Rugs.com is an abundant source for rugs for any budget. I chose a very inexpensive option as an entry runner. The rug arrived within a week, well wrapped and in great condition. It really brightens up my space and makes a great statement. Although rugs.com had some amazing rugs that I drooled over, choosing what I can afford meets my current needs. My experience exceeded my expectations, especially considering the modest cost.
The experience was a little overwhelming but I like the fact that you had plenty options. I loved the feature where you can get a visual of what you are looking to purchase in your home.
I had looked for rugs for several weeks and finally decided to order two. The whole process went smoothly, the rugs were a great price, very nice quality, bright colors true as pictured and arrived in a timely manner. When I decided my rug choices did not look as good as expected with my decor, I called and was given great service in returning the rugs. I would definately recommend Rugs.com.
I have purchased a few rugs from this vendor and have been very happy with them their rugs are top quality for the new ones and they have beautiful antiques also. I recommend to anyone that appreciates a fine quality rugs
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097