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Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Quick next day delivery colors are beautiful, comfortable to walk on and gives my great room that pop of color that I wanted.
I placed my order and a few days later it arrived! It's absolutely beautiful!
Easy to order. Fast delivery. Beautiful rug. We are very happy with this purchase.
Extensive search options make it easy to hone in on exactly what I was looking for. Found the perfect rug right away, ordered it and got it on my floor in less than a week. Always happy with Rugs.com
Tons of patterns in a wide variety of shapes and sizes.
This Rug came relatively fast and is exactly what I ordered from the photo. The colors are nice and I love the pattern and feel of rug. I was a little nervous about ordering a rug because I didn't know how legit this website is, but I am not disappointed in any way!
I ordered 4 rugs and all met my expectations in terms of quality and value. Excellent descriptions of rugs along with pictures. The response time was great and shipment was fast.
Rug was true to size and color. I ordered a shag rug and would've liked the fibers to be tad bit longer, but the rug is stilk soft and full.
Love all the rugs from Rugs.com. I intend on ordering more as needed.
The What's up Buttercup rug is adorable. I ordered 2. One as a gift for a friend.
I have never been disappointed with my purchases. The prices are unbeatable too.
Easy to order online and very fast delivery! Love the sale prices, too.
I have now purchased four rugs from Rugs.com and have been very pleased, and even surprised at their high quality and that they look how I expected them to look based on the website photos. Great quality for the money. I highly recommend this company.
Ordered 1/22, recd 1/26. This is my 2nd order with Rugs.com and have been completely satisfied with selection and price
I was very pleased with the last rug I ordered I'm looking forward to getting my new one
Quick delivery quality rug large selection, i am very impressed
I love the option where you can review the rug in your room! Highly recommend that. Ordered the rug and received in a couple days. I haven't opened it yet as I'm having new floors installed. Will update once I open it.
The rug is perfect! Being able to visually place the rug into my living room before purchase was a huge help. The colors are vibrant and the size perfect. I will order again
3erd rug I have ordered from Rugs.com and as always easy shopping and very happy with the rugs as they provided a classic floor covering without crazy rare museum like prices. Happy with how simple it all is to bring something so nice into my home.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097