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Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Over the years I've purchased several outdoor rugs. Each one has stood the test of time. There are several outside living areas all around my house, and each one has a beautiful outdoor rug from this site.
My recently ordered rug was not a good size for the area in which I wanted it. It did, however, work in my dining room.
The colors are vibrant and add interest to the lovely room. I never would have considered an outdoor rug for my dining room, but it looks great; certainly not as inexpensive as it was.
Order and delivery were easy and fast. Great, vivid colors. Website says I ordered a washable rug but cleaning instructions do not. Will be very dissatisfied if doesn't come out of washer like new. No false advertising to make a sale, please!
Everything from the ordering process to receiving the rug was flawless. The rug is beautiful. Even better than I expected for such a wonderful price. Will order from this company again.
Good quality rug, shipped in rolled position and wrapped secure.
Great experience
Ordered two rugs and one pad and received them in just a few days. Two shipments with no damage to either one. They look great and I'm very pleased with my order.
Great prices and quality product. I just got my second rug from rugs.com and it is a beautiful turquoise color. I have owned one for years now without any issues. Great quality for the price I paid!
The rug I ordered was delivered within 3 days. The quality of the rug, for the price paid, made it a real value.
Found exactly what I wanted---great price, perfect colors, right size, & free shipping.
Found a nice looking rug at a great price on rugs.com. Check out was a bit confusing.
I don't care what you are looking for in a rug, you will find it at Rugs.com! Any style, color, size or price. Great quality and fast delivery!
I found exactly what I wanted very quickly. The range of rug shapes and sizes available is much appreciated, too.
Great choices of rugs. Appreciate being able to use my phone to see carpet in my space.
I have to return and order something else. Thank you!
I've been looking for those type of rug's for a long time I can't wait to see them in person.
The rugs are very thin. Design is same as pictured but lack wow factor. The threads have started coming out in a week after vaccuming. Not worth $$$.
Fast easy ordering. The rug was here in 2 days! It is beautiful and the color is perfect
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097