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Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Carpet came quickly, well wrapped with caps on the ends to prevent damage. Looks great!
Colors are as expected. Have 4 other different area rugs and happy with all.
Good service quick delivery pleased with rug would purchase from them again colors in rug really pretty
Came really fast. Color is great. Material will stand up when my dog loves to lay on it
I have ordered 3 rugs. All were accurate in description and colors. They arrived quickly and I am please with all of them!
Took me forever to decide on a rug and I haven't gotten it yet but think I'm gonna love it. My favorite part is the "see it in my room" feature. It's not exact colors but close.
Love both of the rugs and they came quickly. It was easy to browse the site and I can't wait to order more rugs.
The filters are a great help in narrowing down the choices.
Our rugs arrived in two days even with free shipping! Great quality and colors were true to the photos. Very satisfied.
Initially, I purchased a 5x5 Blue Nostalgia with a performance pad for my kitchen which has hardwood floors. I love cooking and after a week of this rug on the floor, and me walking on it, I fell in love with it. I expected it to have a vintage appearance which all I have purchased do. Next, I ordered a 7x10 for my dining room the two 2x3 for my door entries. It has brought a new vibe to my decor. Bright with happiness. I am satisfied and a happy camper.
The rug will suffice although the color is not what the picture displays. It's like a pink not beige.
Delivered on time, great value and quality. Have previously purchased rugs, and will be the first place, I will go to if we need additional rugs.
After my mother passed away, I was charged with cleaning and updating her house. I discovered Rugs.com on Facebook and found the styles, quality, and prices extremely attractive. I ordered, loved what I got, and ordered again! 5 rugs later, I can tell you that each is unique and special. I only wish I had ordered them all at once to get an even better deal!
Im into floor coverings and order rugs often! My dogs live on them and truly love the thick performance pads underneath.
It's become a hobby of mine to find affordable and good looking rugs here on this website.
Site is easy to navigate. I had a problem inputting my payment method and called customer service. Friendly reps that went the extra mile.
Bought 2 so far! Nice colors although I thought the yellow would be brighter. Lower pile than anticipated. I like them nonetheless. I think they will wear good and will be easy to clean.
Ordering was made easy, and shipping was so quick!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097