Rugs.com has a rating of 4.7 stars from 4,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection, and good quality. Rugs.com ranks 1st among Carpets sites.
Proactively asks for customer feedback
This company responds to reviews on average within 8 days
Delivered in just a few days. Like others have mentioned, you need to off gas and I am hopeful the lines disappear due to folding. I ordered the beige colored one with brown swirls. The background color of the rug has a lot more darker brownish tones than the picture but it will still work and probably won't look so dirty too quickly. The quality is great for the price on sale. Lastly I don't think I need an under mount to prevent slippage. I would suggest ordering without and then make your own decision.
Glitchy website took my money but didn't tell me the order went through. CS didn't have a clue until escalated to manager. Twice. Still don't trust that they sent my product. Will contact bank if product isn't here in the new few days as advertised. Still haven't received an automated e-mail about anything. I have the tracking from customer service that i had to talk to three people to get. That is it. And this place has great reviews, really?
I ordered two rugs for my home in Italy but even realizing that they were being shipped from South Carolina, USA. The shipping cost was reasonable. The first rug arrived and I loved the colors and quality. So I ordered another for my dining room. That one had shipping problems but this company assigned a person to help me track the shipment. She actually had to order a second rug but it arrived fine. I'm now ordering another rug and I know it'll be perfect.
I usually like to touch/feel a product before purchasing but living in rural Maine, it's quite time consuming, and expensive considering the price of gas, to find what I want. Then the logistics of getting it home in a car. The web site is quite user friendly, prices great, and free shipping. Because colors can vary on the computer it is a bit challenging to get a true picture, but reading the reviews helped a lot for that.
Rugs.com is an abundant source for rugs for any budget. I chose a very inexpensive option as an entry runner. The rug arrived within a week, well wrapped and in great condition. It really brightens up my space and makes a great statement. Although rugs.com had some amazing rugs that I drooled over, choosing what I can afford meets my current needs. My experience exceeded my expectations, especially considering the modest cost.
Delivered in just a few days. Like others have mentioned, you need to off gas and I am hopeful the lines disappear due to folding. I ordered the beige colored one with brown swirls. The background color of the rug has a lot more darker brownish tones than the picture but it will still work and probably won't look so dirty too quickly. The quality is great for the price on sale. Lastly I don't think I need an under mount to prevent slippage. I would suggest ordering without and then make your own decision.
Looking for new rugs for the living room and entry way. Store shopping was not working out. Looked at Rugs.com. Chose several selections, eventually ruling out 4 of 5 selections. I like the fact you can upload a photo to see what the rug would look like in your own setting. The rugs and pad chosen were on sale (bonus). Ordered two rugs and they were both here in a weeks time from placing the order. Packaging sufficient and rugs in perfect condition. Great experience all the way around.
We just moved into a new home and I've been having such a hard time buying rugs for all of our needs. I absolutely love how easy rugs. Com has made my return and reorder experience!
Products used:
Rugs
Love this rug. Been looking for a while and when this went I sale I grabbed it. Fits perfect in my room. Quick easy delivery
After my mother passed away, I was charged with cleaning and updating her house. I discovered Rugs.com on Facebook and found the styles, quality, and prices extremely attractive. I ordered, loved what I got, and ordered again! 5 rugs later, I can tell you that each is unique and special. I only wish I had ordered them all at once to get an even better deal!
I purchased 2 rugs for my bedroom, to put on each side of the bed, and these rugs were packaged extremely well. I took them out of their packaging and laid them in the living room, top side down for 24 hours to help them straighten out from being rolled up. The back of the rugs have a rubber around the edges to help them from sliding around so much. I am overall pleased with my purchase.
I had looked for rugs for several weeks and finally decided to order two. The whole process went smoothly, the rugs were a great price, very nice quality, bright colors true as pictured and arrived in a timely manner. When I decided my rug choices did not look as good as expected with my decor, I called and was given great service in returning the rugs. I would definately recommend Rugs.com.
This rug js beautiful! Finally found that unicorn, a reasonably priced rug that looks and feels more expensive and lovelier than a higher priced one I had purchased from another company. It went down in our living room without any curls or wrinkles somehow, feels amazing underfoot, and it's cozier than I imagined. Immediately brightened up our space. Love it!
I had a rug that I bought from this company through Amazon and they couldn't accept the return, but Rugs.com gave me a $90 credit. Which I ended using on their website and purchased a beautiful 6 foot round rug for my dining room. The entire process was simple and my rug arrived in few days. We love it and are very please with Rugs.com. Thank you for the credit!
I spent a lot of time shopping for rugs here...my second time purchasing from Rugs.com. The inventory is huge. The rugs are high quality, and the pictures show every detail, along with expansive descriptions. There are numerous options of size and color for every rug. It was the low prices that drew me here. This company has been trustworthy in my experience.
Im into floor coverings and order rugs often! My dogs live on them and truly love the thick performance pads underneath.
It's become a hobby of mine to find affordable and good looking rugs here on this website.
Tip for consumers:
I’ve never ever returned anything!! 😎
Products used:
rugs and performance rug mats
Rugs.com provided an excellent experience for me. I was looking for a runner rug to replace a very old one that had gone beyond its time. After searching through hundreds of rugs, I selected one that arrived very promptly. Unfortunately, the colors turned out to not be what I wanted so I contacted them and was able to return it very easily at their expense. It's so nice to see a reputable company take responsibility for their products. I would definitely order from them again and highly recommend it to others.
Bought 3 very different area rugs during a sale and added express shipping. All the rugs arrived, well wrapped and perfect condition. The colors were well represented. I'm just so impressed with the price to value. (paid less than 200 each for 8x10 rugs).
I loved the "see it in my room" feature! With a wide variety of rugs to choose from, this visualization tool helped immensely. We didn't have to "imagine" because we could see how colors, patterns, shapes and sizes compliment various furnishings and wood tones. Buy with confidence!
I have ordered eight rugs from Rugs.com. It is very easy to filter to pick out exactly what you want. The sales are great. There is a wide variety of rugs to choose from, in just about any size, pile and color you could think of. Plus I received my rugs within three days! Out of the eight rugs that I have ordered, I have only had to return two of them – one for size, and the other for color. The return process is very easy, and returning to a FedEx location is convenient.
We were looking for a living room area rug that would be nice-looking, and reasonably priced because we have three dogs and rugs don't last forever at our house. This rug arrived quickly and is perfect! The colors are even richer than advertised, and the earth tones are stunning. It is a little thicker than our last rug, and has a plush-like feel to it. Our dogs love lying and rolling on it! It is gorgeous with our sage walls.
I ordered what looked like the perfect fit for our Airbnb. Having never used Rugs.com before I was not sure about the quality and delivery. Both were perfect! We scheduled our visit to our Airbnb hoping the rug would arrive. It arrived in 2 days - just like advertised. And the Rug is PERFECT in our place. The color, the size and the quality are off the charts. Now I am thinking where else do I need a Rug? Thank you Rugs.com!
Over the years I've purchased several outdoor rugs. Each one has stood the test of time. There are several outside living areas all around my house, and each one has a beautiful outdoor rug from this site.
My recently ordered rug was not a good size for the area in which I wanted it. It did, however, work in my dining room.
The colors are vibrant and add interest to the lovely room. I never would have considered an outdoor rug for my dining room, but it looks great; certainly not as inexpensive as it was.
Speedy delivery despite terrible weather! Well wrapped. Using on kitchen tile to modernize an older tile! Decided to use sticky corner adhesives instead of an under mat as the underlay makes the rug a littler higher off the ground and in my situation, on a walker, makes it more of a trip hazard! VERY happy with the look of the new rug. Color, just like the photo.
I C just love all of the Rugs I've ordered through
Rugs.com! The quality and vibrancy of the colors
Is fabulous! My Granddaughter asked me today if
She can sleep in my room on my bright pink fuzzy rug? Yes! It will be vacuumed well with lot of soft comforters… Now that's a great review! I will send you a copy of her snuggles on the rug. Thank you.
This round rug looks like the photos and arrived on time. The quality appears satisfactory for our lanai. It is relatively thin so i am not sure if it will lay flat.
It arrived yesterday as promised so we cannot attest to how well it will hold up. All in all, it looks like it will work just fine under my round 6 seater high fire pit table.