I have been buying RR for about 10 Months now, I fell in Love with my First Cami so I hosted an online party, it did ok considering it was such a new (to my area) company & it was online so couldn't see or try the product in person & they are a pricey item to just be blindly "trying", but I now have a nice wardrobe of 6-8 Camis that I have worn every day since Mid September. I had a strap come loose within a short time, my stylist was wonderful & talked to the company for me & got me a replacement, we both assumed it was just not caught good when made & went on. But last week I had another strap come loose & I am just baffled! I put them on the way the video & literature describes, I am careful to not pull on the straps, I machine wash in cold, regular detergent, no agitator in my front load washer to get stuck on & I always hang to dry. This cami was actually a looser fitting one than the first, it was an earlier purchase & I decided to size down after that, so I don't see that it is too tight at all! My stylist is again working with the company & it seems they are going to make it right, but wondering if there's others with issues, or if anyone has suggestions as to what I might be doing wrong. I do Love wearing them & really don't want to go back to a regular Bra, but I can't spend $80-$90 on something that needs replaced in just a few short months. I should add I have enough camis that not all of them get worn every single week, so just because this cami is maybe 6-7 months old, there are weeks it doesn't make it out of the drawer.
First time buyer and will be a return customer and maybe even want to sell it! I can't thank my friend enough for introducing me to this!
My Order No. ******* was for two camis totaling $154.57. One cami was the Original Demiette Black and the other one was the Ultimate Demiette Black. I do not wear them every day and when I do wear them, I switch them out. The Original Demiette fell apart in 2.5 months. It has frayed and pulled apart at the seams and the elastic has come apart. There are pieces of rubber-like material dangling from it when I wear it tickling my tummy. The Original Demiette I purchased two years prior never fell apart and I still have it and use it. I wrote to the company and told them I got a defective Demiette and to please send a replacement, and they told me they only guarantee their merchandise for 30 days and therefore they would not help me. They told me to go pound sand.
Their products are OVERPRICED as anyone with eyeballs can see, but I never mind spending a little more for a quality product. But now that I know their products are LOW QUALITY and they only care about money, I will never shop with them again. They DO NOT CARE ABOUT THEIR CUSTOMERS.
I will never purchase anything from them again, nor will I promote them to others. And any time I have the opportunity to dissuade someone from buying one of their products, I certainly will.
My suggestion to anyone reading this is: Run! Save your hard-earned money and run away from this company.
Hello Denise. Thank you for reaching out regarding your order placed on September 1,2021. I'm sorry to hear that you're not happy with the demiette you purchased 4 months ago. I'd be happy to take another look at this situation for you. It's rare that an item is defective and typically if there is a defect, they are noticed within 60 days or less. Please reach out to us at support@rubyribbon.com so we can look into this further. Thank you.
Lisa Jensen, Sr. Manager of Customer Service
https://rubyribbon.zendesk.com/hc/en-us/articles/360060005631-My-item-is-defective-what-should-I-do-
Answer: Please use this link to contact our customer support team: https://rubyribbon.zendesk.com/hc/en-us/articles/360060005691-Select-this-Link-to-Contact-Support
Answer: Hi Leslie! Please contact our customer support team with your order # and/or first/last name and email address so we can look into this for you. Click here to reach us https://rubyribbon.zendesk.com/hc/en-us/articles/360060005691-Select-this-Link-to-Contact-Support Thank you!
Ruby Ribbon has a rating of 2.2 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ruby Ribbon most frequently mention and customer service. Ruby Ribbon ranks 648th among Women's Clothing sites.
Thank you for the kind and honest review Dayle!