My Order No. ******* was for two camis totaling $154.57. One cami was the Original Demiette Black and the other one was the Ultimate Demiette Black. I do not wear them every day and when I do wear them, I switch them out. The Original Demiette fell apart in 2.5 months. It has frayed and pulled apart at the seams and the elastic has come apart. There are pieces of rubber-like material dangling from it when I wear it tickling my tummy. The Original Demiette I purchased two years prior never fell apart and I still have it and use it. I wrote to the company and told them I got a defective Demiette and to please send a replacement, and they told me they only guarantee their merchandise for 30 days and therefore they would not help me. They told me to go pound sand.
Their products are OVERPRICED as anyone with eyeballs can see, but I never mind spending a little more for a quality product. But now that I know their products are LOW QUALITY and they only care about money, I will never shop with them again. They DO NOT CARE ABOUT THEIR CUSTOMERS.
I will never purchase anything from them again, nor will I promote them to others. And any time I have the opportunity to dissuade someone from buying one of their products, I certainly will.
My suggestion to anyone reading this is: Run! Save your hard-earned money and run away from this company.
Hello Denise. Thank you for reaching out regarding your order placed on September 1,2021. I'm sorry to hear that you're not happy with the demiette you purchased 4 months ago. I'd be happy to take another look at this situation for you. It's rare that an item is defective and typically if there is a defect, they are noticed within 60 days or less. Please reach out to us at support@rubyribbon.com so we can look into this further. Thank you.
Lisa Jensen, Sr. Manager of Customer Service
https://rubyribbon.zendesk.com/hc/en-us/articles/360060005631-My-item-is-defective-what-should-I-do-