Roxy

Used to LOVE LOVE Roxy.
Now they make tiny wetsuits and label them something else. My size "10T" barely fit my tiny friend who wears a size 4! I have pics (See below - she is 5'5"). RIDICULOUS.
Also happened to my friend who normally fits their size 16 and she couldn't put her leg in her new suit.
They don't accept emails apparently as their site goes around and around when you try to ask about problems. And in the past I have only gotten a very canned response that didn't even address the issue I asked about.
AVOID ROXY AND TELL YOUR FRIENDS TO AVOID ROXY. UGH..

I regularly order from Roxy and like their products. However if you have to return any items you can wait ages for a refund and when you finally get one it is the incorrect amount. I am in dispute with them over a sweatshirt I returned. It has taken 6 or 7 emails to them and several automated responses to get a refund which was incorrect. They are now not replying at all and therefore I will never use this company again. They fail to realise that customers may re-order or exchange items if they received refunds promptly but this return statement of 30 days, 10 days to process on receipt and the 3 working days for the bank is a nonsense and let's them down badly. I asked for an item to be sent as a good will gesture using my unreturned refund and they have not replied. Also its as if they haven't a clue what you have returned but you start a return on an order and yet when you query the return they want the information again and then refund you for something they have already refunded you for. However in my case underpaid me but equally, if you do get paid you may be overpaid

I understand we're in the midst of a pandemic and that things are going to take longer than normal, this company is doing an absolutely terrible job of handling matters. I would give 0 stars if i could. I waited over THREE WEEKS for an item to come in and once it finally did, it was the wrong item. How do you take 3 whole weeks to give a customer the wrong item. Then when i went to exchange it for the correct item i've had to go back and forth with customer service for over a week to get everything figured out. The original item i ordered was sold out so i had to get a complete refund instead which was okay until i found out it would take SIX WEEKS to get my money back. This is absolutely outrageous and i will not be ordering from them again and would recommend you not to.

Recommend not to buy anything online from Roxy. The return service is terrible.

I ordered some shoe and clothes on line. The website said it can be returned in retail store. When I received the goods I found none of them fit so I went to a store listed on Roxy website. When I got there the people in the store told me they are third party store not responsible for Roxy return. I called Roxy customer service and I was told there is no retail store in my area even though there is store list on their website ( San Francisco area). I have to go to post office to ship them back on my own expense. It cost me money and time for two trip by Uber to retail store and post office to return them. It is misleading that Roxy website says return can be done at retails store while retails stores are third party stores not responsible for return. Recommend not to buy anything on line unless you know you will not return their products for sure.

I ordered a new yoga outfit/swimwear. When it was well over a week and my order still said processing, I attempted to contact them to see what was up. No response to my email, and their phone number doesnt work.

I checked my debit card and the charge had been backed out. So, i reordered the items plus a few other things I needed.

I then received a barrage of emails asking if my order was correct, etc. I asked them to cancel the first order and proceed with the second. They wouldnt do that. So, now I have two identical yoga outfits.

Cant wait to see what nonsense the return process will be.

I will NEVER order from them again or purchase their products from a third party retailer. For the prices they charge they should at least try to have some sort of customer service.

Trash. Just avoid.

In this day and age you'd have thought they provide free returns... if they want return customers, or any customers at all! There sizing is completely wrong. When you call the 'un'helpful customer services it's like talking to a computer which effectively says 'sorry I can't help'. I reordered it wetsuit in another size and tried to use the discount code but the website wouldn't accept it, even though I'd just got it with my first order. When I called them up, they said they couldn't accept it! So I said I'd cancel my second order and then reorder using the code, they said I couldn't do that either! Oh and I had to spend £20 shipping the 1st wetsuit back. Never shopping with them again, and I'm going to tell my masses of surfing buddies not to either! Maybe they'll learn.

I ordered a bunch of items from the website and the sizes were wildly off on some of the items so I had to return them. I knew that return shipping wasn't covered, but when I got to the post office, it cost me $17 to ship three items back. When I contacted customer service to ask why they don't at least provide flat rate return shipping, the response from a live chat rep named Michelle was "I will have to take this question to the corporate office and ask why we don't offer flat rate shipping. However our return policy has been in place for about 5 years now." That was the full response. Then she asked me if there's "anything else" she can help me with. When I told her she hadn't helped me at all, she said "I'm sorry you feel that way, but I cannot issue a free return label" and she ended the chat. I will never buy from them again.

I bought Roxy snow gloves in France (some retail shop in Avoriaz) yesterday. Today I went back to return them after few hours of wearing them because they are not warm enough. I wanted to exchange them with the mittens and the seller told me that I wore them and they can't return it. I'm furious. They are expensive and the quality is $#*!. I'm not even going to mention their idiotic return policy. Just don't buy anything there. Anything!

My purchase was on May 29. Still waiting for it. The tracking number they provided does not show an estimated delivery date. Terrible service when you contact them.

Worst experience, don't buy through their website. I have placed an order through the website. I ordered the wrong item so I tried cancelling it immediately. Unfortunately their customer service said that it was not possible to cancel. The package arrived after one month of waiting and I had to return it. Had to write again to their customer service to ask for the waiving of the return fee as I have already paid the shipment for something that I wanted cancelled. They agreed to give me a free return. I received a refund confirmation after 2-3 weeks, they refunded 22 $ from instead of $35. Thiefs!