Roxy

I paid $10.99 for shipping and it is taking over a month to get here. When I complain to customer service, they give me the tracking information. I have that and that is why I am complaining. Would never shop here again even if they weren't bankrupt. I get free shipping at other places and it takes far less time to get here. Horrible company!

They did not honor the 20% discount for 1st time purchase. Nor would customer service adjust the charge. Just an email run around constantly asking for screen shots I already sent them. Will not do business with them again.

HORRIBLE customer service. I made an online order yesterday. When I submitted it another address appeared for delivery (in the past I sent something to this address which is a hotel). I immediately wrote to customer service and today I called. They cannot cancel the order or change the delivery address. It's ashaming that a big company responds this way... the order was not even processed when I claimed. The cc that I paid with have my address so they can see that I'm the same person paying and asking for a correction.

Spent about 12 hours of my time talking with customer service. One lady was very rude and even hung up on me. Nobody is on the same page. I looked forward to getting a dress that I had my eye on for months to 3 weeks later find out it was out of stock. This was my first experience shopping with Roxy and I do not think I will be back.

After working all summer to earn money to purchase her first Roxy Wetsuit my daughter received the wrong wetsuit. After letting their customer service know they didn't send her the right one but asked her to wait up to 20 days to receive refund and asked her to reorder the correct suit. Unfortunately, my daughter's school surf team already started the season so she will have to purchase from another brand in person due to Roxy's lack of competency and customer service. We will never order anything from Roxy again.

... no answer from the phone all of the emails bounce back as undeliverable. Not sure they are still trading.
I returned a product and have never been refunded even though I know they have received it... there is no way of contacting them!

J'ai acheté des bottes après-ski Roxy, séduite par les caractéristiques annoncées sur le site: imperméabilité, isolation jusqu'à -40°C, et une conception robuste adaptée aux conditions hivernales. Malheureusement, dès les premières semaines d'utilisation normale (balades sur sol sec, herbe humide et goudron), les bottes ont perdu leur imperméabilité, et la semelle a commencé à se décoller.

J'ai signalé ces problèmes au service client avec des photos à l'appui, mais ma demande de remplacement ou de remboursement a été rejetée. Leur argument: il s'agirait d'une "négligence" de ma part, alors que j'ai suivi un usage tout à fait normal et conforme aux conditions d'utilisation du produit.

Les bottes n'ont même pas tenu deux mois, et elles sont inutilisables avant même le début de la saison hivernale. C'est inadmissible pour un produit censé être de qualité et conçu pour la neige.

Je suis extrêmement déçue par le manque de considération et l'absence de solution proposée par Roxy. Si vous recherchez des bottes fiables pour l'hiver, je vous recommande de passer votre chemin.

Ordered only 3 items. First, was sent 6 items that weren't mine. Used their return label to send back. Had to reorder my items according to Roxy c. S. agent. Yet, I received duplicate orders of the 3 items I ordered & charged for both. Returned 1 of them again, using Roxy's return label. Darned if they're not making ME pay for their incompetence! EDGAR TAPIA at ROXY tells me the return label policy can't be modified. My shopping sites certainly can be modified, and will be! NO MORE ROXY!

Don't really understand why Roxy even have customer service. For some reason the site didn't log my unit number, so I contacted customer service so they could just add in my apartment unit number. For some reason their "customer service" cannot edit an order. What the heck is the point of you if you can't help people with issues like that? Very disappointed, won't cancel my order, so I literally have to wait unit it's been attempted for deliver 3 times, and then sent back to the Roxy wearhouse and then I get a refund. I JUST WANT MY ORDER! So ridiculous, won't be making a purchase from Roxy every again.

Tried to order some luggage 4 days ago. My oder wouldnt complete however Roxy took payment from me three times. I have emailed them 3 times since to try and solve the problem as it was alot of money they taken and ive yet to hear from anyone from their team. Outraged by their service and feel like this money has been stolen from me.

I ordered a bathing suit bottom from Roxy.com and it was too small. Returned it back to get a bigger size. Was not refunded the shipping fees even though I joined the loyalty account. This customer rep
Xavier Eduardo Verdugo was not very friendly and was unwilling to refund my shipping charges. Very disappointed with the customer service!

They have the worst customer service. A few years ago, I signed up to their newsletter for the 30% new customer discount, NEVER received the discount so I reached out to them and they said they couldnt do anything. Today, I decided to give them another chance and placed a new order, unfortunately, I had the wrong shipping address but as soon as I placed it I tried to find a way to change it but they don't give you an option (WHAT?!) even though the order had just been placed. I reached out to support and just like the first time, all I get is a "we can't", and they don't even want to give me the option to cancel even though I explained I will not be receving my order since it's going somewhere else. Today, the order shipped and I received NO RESPONSE from them (yep! They stopped replying). In addition to that, their responses are not even friendly or nice. They basically tell you "we are not doing anything to help you and you need to settle with that". HORRIBLE. Lesson learned.

Do not shop at Roxy. They need to greatly improve their return policy and maybe more of us would be loyal customers. Their customer service is absolutely horrible. One particular guy in customer service was so RUDE despite me being polite & lighthearted about a horrible dress that was ordered. AVOID Roxy.com. You're going to be sorry if u need to return something. They make you pay for it. They should learn from other online retailers, like Amazing Amazon.com.

Ordering from Roxy - think haunted house. I ordered a wetsuit from Roxy back in June and it has never been delivered. I made the purchase via Borderfree, Inc. (directly through the official Roxy website) and the amount of money I paid on top of the actual item price is considerable. Their customer service is truly appalling - they have simply never replied to any of my emails! I have also contacted them on social media with no reply.
Never ever I am buying anything from Roxy again.

I tried to order a bathing suit for my grand daughter. Would not let me do so until I agreed give them permission to add to their mailing list! And if you did so, then want to opt out of future contact from them, you have to fill out a form. What a hassle. I agree with these other customers... take your business elsewhere. When I called to speak to this persons supervisor, they can only respond on weekends! So my grand daughter will not be getting this!

Absolutely horrible customer service, shows several locations when looking for nearby locations for a return but none of the "locations" will take the items back. Tried calling customer service on several occasions for more information and no pickup. Emailed issue to customer service, received a copy and paste response from their website. Would not have placed order if had known they would not take back in any of their "locations" and definitely think twice before shopping with them!

Used to LOVE LOVE Roxy.
Now they make tiny wetsuits and label them something else. My size "10T" barely fit my tiny friend who wears a size 4! I have pics (See below - she is 5'5"). RIDICULOUS.
Also happened to my friend who normally fits their size 16 and she couldn't put her leg in her new suit.
They don't accept emails apparently as their site goes around and around when you try to ask about problems. And in the past I have only gotten a very canned response that didn't even address the issue I asked about.
AVOID ROXY AND TELL YOUR FRIENDS TO AVOID ROXY. UGH..